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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts at Belfast International Airport.
- Benefits: Enjoy flexible scheduling, 75% meal discounts, and health support.
- Why this job: Be part of a diverse culture with growth opportunities and exciting activities.
- Qualifications: Must have at least 1 year of supervisory experience in hospitality or retail.
- Other info: Earn extra pay for night shifts and enjoy employee discounts across various brands.
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Scheduled between 3:00 AM - 11:00 PM, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millies Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager! SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manger - Sip & Stone in Belfast employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manger - Sip & Stone in Belfast
✨Tip Number 1
Familiarise yourself with the specific operations of Sip & Stone and other SSP brands. Understanding their menu offerings and customer service standards will help you demonstrate your passion for food and travel during any discussions.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality or retail. Be ready to share specific examples of how you've improved service or operational efficiency in past roles, as this will show that you're a strong fit for the Duty Manager position.
✨Tip Number 3
Prepare to discuss your approach to team leadership and inclusivity. Since the role involves guiding colleagues and promoting a positive atmosphere, think of ways you've successfully motivated teams in the past.
✨Tip Number 4
Be aware of the airport security regulations and the importance of safety in the role. Showing that you understand these requirements and are prepared to comply will demonstrate your readiness for the responsibilities of a Duty Manager.
We think you need these skills to ace Duty Manger - Sip & Stone in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise skills that align with the responsibilities of a Duty Manager, such as team coordination and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and how your experience makes you a great fit for the role. Mention specific examples of how you've improved service or led a team in previous positions.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
Highlight Availability: Clearly state your availability in your application, especially for shifts between 3:00 AM and 11:00 PM, including weekends. This shows your flexibility and willingness to meet the job's requirements.
How to prepare for a job interview at SSP Group plc
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about your experiences and what excites you about working in a fast-paced environment like Sip & Stone, especially at an airport.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and create a positive atmosphere.
✨Know the Company and Its Values
Research SSP and its various brands before the interview. Understanding their commitment to diversity, inclusion, and customer service will help you align your answers with their values and show that you're a good fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios from your previous roles where you improved service or resolved conflicts, and be ready to discuss them.
