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- Tasks: Lead a team to create an exceptional customer experience in a vibrant environment.
- Company: Join M&S, a beloved UK brand known for quality food and drink options.
- Benefits: Enjoy 75% meal discounts, employee perks, and access to training programmes.
- Why this job: Be part of a diverse culture that values inclusivity and personal growth.
- Qualifications: Must be 18+ with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible part-time shifts available, perfect for students looking to earn while they learn.
Duty Manager at M&S, Edinburgh Haymarket
Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: We have Part-Time (16hrs) roles available. Working every Saturday and Sunday between 13:00 - 21:30.
You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S. As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millies Cookies Ice off Challenge.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager M&S in Edinburgh employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S in Edinburgh
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to quality and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in high-volume hospitality or retail settings. Be ready to share specific examples of how you've successfully managed teams and improved customer experiences in similar roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate your team. M&S values inclusivity and strong relationships, so showcasing your ability to foster a positive work environment will set you apart.
✨Tip Number 4
Research the specific challenges faced by the Edinburgh Haymarket location. Being knowledgeable about the local market and customer preferences can demonstrate your commitment and readiness for the role.
We think you need these skills to ace Duty Manager M&S in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention why you want to work at M&S specifically and how your values align with theirs. Be sure to include examples of how you've improved service or operational efficiency in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as team coordination, customer service excellence, and operational efficiency. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Duty Manager.
How to prepare for a job interview at SSP Group plc
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your previous experience where you successfully guided a team or resolved conflicts, highlighting your leadership style.
✨Understand the Brand
Familiarise yourself with M&S and its values. Be ready to discuss how you can contribute to maintaining their high standards and enhancing customer experiences, as this will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios you might face as a Duty Manager and how you would handle them, especially in a high-volume environment.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer experiences, be prepared to share specific instances where you went above and beyond for customers. This will demonstrate your commitment to service quality.
