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- Tasks: Lead a team to create an exceptional customer experience at M&S, Gatwick Airport.
- Company: Join M&S, a beloved UK brand known for quality food and drink options.
- Benefits: Enjoy 75% meal discounts, employee perks, and access to training programmes.
- Why this job: Be part of a diverse team that values inclusivity and offers dynamic career growth.
- Qualifications: Must be 18+ with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible shifts available; earn extra for late-night hours.
The predicted salary is between 28650 - 30000 £ per year.
Duty Manager at M&S, Gatwick Airport South Terminal.
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: Full-Time (37.5hrs) roles available. Shifts between 5am and midnight, any 5 shifts out of 7, working flexibly over weekdays, weekends and Bank Holidays.
You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Why Join SSP as a Duty Manager?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programmes to enhance your skills and advance your career.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability.
- Activities: Barista Competition, Millies Cookies Ice off Challenge.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
As a Duty Manager you'll:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager M&S employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to quality and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in high-volume hospitality or retail environments. Be ready to share specific examples of how you've successfully managed teams and improved customer experiences in similar roles.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts, including weekends and bank holidays. This is crucial for a Duty Manager role, so be prepared to discuss your availability openly.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated and supported your team in the past. M&S values strong team dynamics, so examples of fostering inclusivity and celebrating success will stand out.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume hospitality or retail roles. Emphasise any supervisory or managerial responsibilities you've held, and quantify your achievements where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your understanding of M&S's values. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as team coordination, operational efficiency, and customer service excellence. Use keywords from the job description to align your application with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Group plc
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved service quality.
✨Know the Company and Its Values
Familiarise yourself with M&S and SSP's values, especially their commitment to quality and customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to make quick decisions or handle difficult customers, and be prepared to explain your thought process.
✨Highlight Your Flexibility
Given the shift patterns and the need for flexibility, emphasise your willingness to work varied hours, including weekends and late shifts. Share any past experiences where you adapted to changing schedules or demands.
