Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy free parking, meal discounts, and access to health and wellbeing support.
- Why this job: Perfect for those passionate about food and travel in a fast-paced environment.
- Qualifications: Previous supervisory experience in hospitality or retail is required.
- Other info: Must be 18+ to handle alcohol; flexible shifts available.
Pay Rate: From 1st April pay rate is £13.11 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.61 per hour.
Shift pattern: Full Time, scheduled between 3 am and 11 pm, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Greggs, Cardiff Airport in Barry, South Glamorgan employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Greggs, Cardiff Airport in Barry, South Glamorgan
✨Tip Number 1
Familiarise yourself with the specific operations of Greggs and other SSP brands. Understanding their menu offerings and customer service standards will help you demonstrate your passion for food and travel during the interview.
✨Tip Number 2
Highlight any previous supervisory experience in hospitality or retail. Be prepared to discuss how you've successfully led a team, improved service quality, and created a welcoming atmosphere in your past roles.
✨Tip Number 3
Showcase your ability to handle operational challenges. Think of examples where you've improved efficiency or resolved issues in a fast-paced environment, as this will resonate well with the responsibilities of a Duty Manager.
✨Tip Number 4
Prepare to discuss your approach to team motivation and inclusivity. Being able to articulate how you recognise and celebrate exceptional service within your team can set you apart from other candidates.
We think you need these skills to ace Duty Manager - Greggs, Cardiff Airport in Barry, South Glamorgan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasise skills that align with the responsibilities of a Duty Manager, such as leadership, customer service, and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and your motivation to lead a team. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming atmosphere and improve service.
Highlight Relevant Qualifications: If you have any certifications related to hospitality, management, or food safety, be sure to include them in your application. This can set you apart from other candidates and show your commitment to the industry.
Prepare for References: Since references from the last five years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Inform them about the position you're applying for so they can tailor their recommendations accordingly.
How to prepare for a job interview at SSP Group plc
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share any personal experiences or stories that highlight your love for great food and customer service, as this aligns perfectly with the values of Greggs and SSP.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or handled challenging situations. Highlight how you motivated your colleagues and improved service standards.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Duty Manager at Greggs. Be ready to discuss how you would create a welcoming atmosphere, ensure operational efficiency, and maintain safety standards. This shows that you're serious about the role and understand what it entails.
✨Prepare for Questions on Customer Service
Expect questions related to customer service scenarios. Think of examples where you've gone above and beyond for customers or resolved complaints effectively. This will demonstrate your commitment to delivering excellence in customer service, which is crucial for this position.
