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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy free parking, meal discounts, flexible scheduling, and health support.
- Why this job: Perfect for those passionate about food and travel in a rewarding environment.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Participate in fun activities like barista competitions and enjoy continuous growth opportunities.
Duty Manager at Burger King, Stansted Airport
Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £15.30 per hour.
Shift Pattern: 2:00 AM to Midnight
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Have at least 1 year experience working as a supervisor in hospitality or retail role.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millies Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Locations
Duty Manager - Burger King AS in Stansted, Essex employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Burger King AS in Stansted, Essex
✨Tip Number 1
Familiarise yourself with the specific operations of Burger King and SSP. Understanding their values, customer service standards, and menu offerings will help you demonstrate your passion for the brand during any interviews or discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss how you foster a positive work environment and motivate your colleagues to achieve excellence.
✨Tip Number 3
Since this role requires working during unsociable hours, be prepared to discuss your flexibility and willingness to adapt to different shift patterns. Showing that you're committed to the job's demands can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of SSP or Burger King. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Duty Manager position.
We think you need these skills to ace Duty Manager - Burger King AS in Stansted, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention how your previous experiences align with the responsibilities of a Duty Manager at Burger King.
Highlight Relevant Skills: In your application, emphasise skills such as team coordination, operational efficiency, and customer service. These are crucial for the Duty Manager role and will help you stand out.
Prepare for References: Since references from the last 5 years are required, reach out to former employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at SSP Group plc
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your previous experience where you successfully managed a team or resolved conflicts. Highlight how you motivated your colleagues and improved service quality.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Duty Manager at Burger King. Be ready to discuss how you would create a welcoming atmosphere, ensure operational excellence, and maintain safety standards. This shows your genuine interest in the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations you might face in a fast-paced environment and how you would handle them. This could include managing customer complaints or coordinating team efforts during busy shifts.
✨Emphasise Your Passion for Food and Travel
Since the role is within the food travel sector, express your enthusiasm for food and travel. Share any relevant experiences that connect you to the industry, whether it's working in hospitality or simply enjoying diverse cuisines. This will resonate well with the interviewers.
