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For Companies At a Glance
- Tasks: Support the General Manager in delivering exceptional service and operational excellence.
- Company: Join SSP, a global leader in food travel with over 500 brands.
- Benefits: Enjoy up to 50% discount, flexible working, and wellbeing support.
- Why this job: Make a difference daily while inspiring a team in a vibrant airport setting.
- Qualifications: Proven leadership experience and a passion for customer service are essential.
- Other info: Must pass security checks due to airport regulations.
The predicted salary is between 24000 - 33000 £ per year.
About the Role
Assistant General Manager Y Castell Bar & Kitchen Cardiff Airport
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you'll be rewarded with a competitive salary up to £33,000 p.a and enjoy:
- Colleague discount - up to 50%
- 75% colleague discount when on shift
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational Assistant General Manager to join our new team at Y Castell Bar & Kitchen. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager you'll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
Please note that Cardiff Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Assistant General Manager - Y Castell B&K employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Y Castell B&K
✨Tip Number 1
Familiarise yourself with the brands and food offerings at Y Castell Bar & Kitchen. Understanding their menu and customer service standards will help you demonstrate your passion for food and travel during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired your team or improved customer service.
✨Tip Number 3
Research the operational challenges faced in a busy airport environment. Being knowledgeable about these issues will allow you to speak confidently about how you can contribute to operational excellence.
✨Tip Number 4
Network with current employees or those in similar roles within the industry. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Assistant General Manager - Y Castell B&K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and hospitality industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your dedication to team leadership. Mention how your values align with those of Y Castell Bar & Kitchen and why you want to be part of their team.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant General Manager role, such as communication, adaptability, and mentoring. Provide examples of how you've successfully used these skills in previous positions.
Prepare for Background Checks: Since the role requires a criminal record check and references covering the last five years, gather this information in advance. Be ready to provide accurate details to streamline the hiring process.
How to prepare for a job interview at SSP Group plc
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share any personal experiences or stories that highlight your love for great food and customer service, as this role is all about creating memorable experiences for customers.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to show that you can lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring, training, and motivating staff to achieve high standards.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Think of specific instances where you went above and beyond for a customer, and how you would instil that same level of service in your team.
✨Prepare for Questions on Adaptability
Given the fast-paced environment of an airport, it's crucial to demonstrate your adaptability and resilience. Prepare to answer questions about how you've handled challenging situations in the past and how you can remain calm and effective under pressure.
