At a Glance
- Tasks: Lead a team in delivering exceptional customer service at Heathrow's M&S.
- Company: Join a leading food service company with a strong reputation.
- Benefits: Earn up to £16.25 per hour, plus full-time hours and great perks.
- Why this job: Be part of an exciting travel environment and make a difference every day.
- Qualifications: 1 year of supervisory experience in hospitality or retail required.
- Other info: Perfect for those who thrive in fast-paced settings and love teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A leading food service company is seeking a Duty Manager for M&S at London Heathrow Airport T5. This Full Time position offers a pay rate of £14.75, with an opportunity to earn £16.25 for late shifts.
Candidates must have at least 1 year of supervisory experience in a high-volume hospitality or retail environment and be 18 years or older to serve alcohol.
Join a renowned brand and contribute to exceptional customer experiences in an exciting travel setting.
Duty Manager — High-Volume Hospitality at Heathrow in West Drayton employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager — High-Volume Hospitality at Heathrow in West Drayton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Heathrow. A friendly chat can lead to insider info about the Duty Manager role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your supervisory skills. Think of examples from your past experiences where you handled high-pressure situations or improved customer service. We want to see how you shine in a busy environment!
✨Tip Number 3
Show your passion for the brand! Research M&S and understand their values and customer service approach. When you express genuine enthusiasm for working with them, it’ll definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Manager — High-Volume Hospitality at Heathrow in West Drayton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience in high-volume hospitality or retail. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Duty Manager role at M&S. Share your passion for customer service and any relevant experiences that make you stand out.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Heathrow!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Stuff
Make sure you’re familiar with the company and its values. Research M&S and their approach to customer service, especially in a high-volume setting like Heathrow. This will show your genuine interest and help you answer questions more confidently.
✨Highlight Your Experience
Since they’re looking for someone with supervisory experience, be ready to discuss specific examples from your past roles. Think about times you led a team, handled busy periods, or resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your People Skills
In hospitality, customer interaction is key. Prepare to demonstrate how you create exceptional experiences for customers. Share anecdotes that highlight your communication skills, ability to work under pressure, and how you motivate your team during busy shifts.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. Even though it’s a hospitality role, looking polished shows that you take the opportunity seriously and understand the importance of presentation in the industry.
