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For Companies At a Glance
- Tasks: Lead a dynamic team in a fast-paced environment at Heathrow Airport.
- Company: Join M&S, a beloved UK brand known for quality food and drink.
- Benefits: Earn £14.75 per hour, plus an extra £1.50 for night shifts.
- Why this job: Perfect for food lovers who thrive in a vibrant travel setting.
- Qualifications: Must have 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible full-time hours with opportunities to grow your career.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
DUTY MANAGER - M&S, LONDON HEATHROW AIRPORT T5
- Previous experience in a similar role is essential.
- Pay Rate: £14.75 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £16.25 per hour.
- Full Time position 30+ hours per week worked flexibly weekdays, weekends and bank holidays 5 days out of 7.
- You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role.
- Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S. As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
Duty Manager in West Drayton employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in West Drayton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. You never know who might have a lead on a Duty Manager position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research M&S and their values, especially around customer experience. Be ready to share your past experiences that align with their expectations for a Duty Manager.
✨Tip Number 3
Show off your passion for food and travel! When chatting with potential employers, let them know how much you love the industry and how you can contribute to creating amazing customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Duty Manager in West Drayton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in a similar role. We want to see how your skills as a supervisor or manager can shine through in your application, especially in high-volume settings like hospitality or retail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Duty Manager role. We love seeing candidates who take the extra step to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant details without rambling on too much!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Stuff
Make sure you brush up on your knowledge of M&S and its offerings. Familiarise yourself with their food and drink options, especially those that are popular at airports. This will show your passion for the brand and help you stand out.
✨Highlight Relevant Experience
Since previous experience in a similar role is essential, be ready to discuss your past supervisory or managerial roles in high-volume hospitality or retail settings. Use specific examples to demonstrate how you've successfully managed teams and handled busy periods.
✨Showcase Your Customer Service Skills
As a Duty Manager, delivering exceptional customer experiences is key. Prepare to share stories that highlight your ability to resolve conflicts, manage customer expectations, and create a welcoming environment for guests.
✨Flexibility is Key
With the role requiring flexible hours, be prepared to discuss your availability. Emphasise your willingness to work weekends, bank holidays, and those late-night shifts. This shows you're committed and ready to meet the demands of the job.
