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- Tasks: Oversee catering equipment and stock management while ensuring top-notch service.
- Company: Join Rail Gourmet, a leading provider in the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team delivering first-class service every day.
- Qualifications: Must be 18+ with a passion for customer service.
The predicted salary is between 29000 - 30000 £ per year.
Paddington Station. Pay Rate: £13.90 per hour. Hours: Full Time (40 hours) Shifts: Rotational shifts between 6am and 10:30pm, including weekends. Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a Senior Customer Service Assistant. Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Senior Customer Service Assistant employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Senior Customer Service Assistant.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and inventory management. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rail Gourmet family!
We think you need these skills to ace Senior Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Senior Customer Service Assistant role. We want to see how your skills align with our commitment to delivering a First-Class service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for Rail Gourmet. Let us know what makes you tick!
Showcase Your Skills: Don’t forget to mention any experience with inventory management or compliance with Health & Safety regulations. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at SSP Food Travel Experts
✨Know the Company Inside Out
Before your interview, take some time to research Rail Gourmet. Understand their services, values, and what makes them a leader in the catering and onboard services for the British Railway Industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Customer Service Assistant, you'll need to demonstrate your ability to manage customer interactions effectively. Prepare examples from your past experiences where you've gone above and beyond for customers, handled difficult situations, or improved service delivery. This will highlight your suitability for the role.
✨Be Ready for Health & Safety Questions
Given the importance of Health & Safety and Food Hygiene Regulations in this role, expect questions related to these topics. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance in your daily tasks. This shows that you take safety seriously and understand its significance in the workplace.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training programs, career progression, or team dynamics at Rail Gourmet. Thoughtful questions not only show your interest but also help you determine if this is the right fit for you.