At a Glance
- Tasks: Oversee catering equipment and stock management while ensuring top-notch service.
- Company: Join Rail Gourmet, a leading provider in the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team delivering first-class service on the go.
- Qualifications: Must be 18+ with a passion for customer service and teamwork.
The predicted salary is between 27000 - 36000 £ per year.
About the Role
Senior Customer Service Assistant - Paddington Station, London.
Pay Rate: £12.95 per hour.
Hours: Full Time (40 hours/week)
Shifts: Varied between 6:00 AM and 10:30 PM, including weekends.
- Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Senior Customer Service Assistant.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Senior Customer Service Assistant in London employer: SSP Food Travel Experts
Rail Gourmet is an exceptional employer, offering a vibrant work culture at Paddington Station, where you can thrive in a dynamic environment while serving the British Railway Industry. With comprehensive benefits including discounted meals, employee discounts, and award-winning training programmes, we prioritise your growth and wellbeing, ensuring that every team member feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and inventory management. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rail Gourmet family!
We think you need these skills to ace Senior Customer Service Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Service Assistant role. Highlight relevant experience, especially in customer service and inventory management, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Rail Gourmet and how your skills align with our mission of delivering First-Class service. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to showcase your skills in health and safety compliance and effective stock management. We want to see how you can contribute to our commitment to quality and efficiency in the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on board for an exciting journey with Rail Gourmet!
How to prepare for a job interview at SSP Food Travel Experts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Customer Service Assistant. Familiarise yourself with the tasks like overseeing loading/unloading and managing inventory. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class service, be ready to share examples from your past experiences where you excelled in customer service. Think of specific situations where you resolved issues or went above and beyond for customers, as this will demonstrate your suitability for the position.
✨Emphasise Health & Safety Knowledge
Given the importance of Health & Safety and Food Hygiene Regulations in this role, brush up on relevant regulations before your interview. Be prepared to discuss how you would ensure compliance and maintain safety standards, as this will show that you take these responsibilities seriously.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
