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- Tasks: Provide top-notch customer service on trains and manage stock effectively.
- Company: Join Rail Gourmet, a leading provider in the British Railway catering industry.
- Benefits: Earn £13.20 per hour, enjoy discounts, and access health support.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Must be 18+, with 2 years in a customer-facing role preferred.
- Other info: Flexible shifts, full training provided, and great career growth opportunities.
On-Board Host for TransPennine Express (TPE) at York Station.
Pay Rate: £13.20 per hour plus commission.
Hours: Part Time (16 hours).
Shifts: Rotational shifts between 6am and 8pm, including some weekends.
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry. Full Training will be provided.
As an On Board Host you’ll:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why join as On Board Host? At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Part Time On Board Host employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time On Board Host
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the On Board Host role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Be flexible with your availability! The job requires working rotational shifts, so showing that you can adapt to different schedules will make you a more attractive candidate. Highlight your willingness to work weekends and early mornings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Rail Gourmet family. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time On Board Host
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since we're all about delivering a First-Class service, make sure to highlight your experience in customer-facing roles. Share specific examples of how you've gone above and beyond for customers in the past!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention your adaptability and ability to thrive in fast-paced environments – it’s key for this role!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Rail Gourmet!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Customer Service Basics
Since the On Board Host role is all about providing outstanding customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in a fast-paced environment.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the responsibilities entail. Be prepared to discuss how your previous experience in retail, leisure, or hospitality aligns with the tasks you'll be performing, like managing stock and handling transactions.
✨Show Your Adaptability
The role requires adaptability to varying shifts and a dynamic environment. Think of situations where you've had to adjust quickly to changes or handle unexpected challenges. Sharing these stories will demonstrate your ability to thrive under pressure.
✨Engage with the Company Values
Research Rail Gourmet and their commitment to delivering a First-Class service. Be ready to discuss how you can contribute to this mission. Showing that you align with their values will make you a more attractive candidate.