At a Glance
- Tasks: Deliver top-notch customer service with at-seat trolley service on trains.
- Company: Join SSP Food Travel Experts, a leader in the hospitality industry.
- Benefits: Enjoy competitive pay, employee discounts, and comprehensive training.
- Other info: Great opportunity to grow and develop your skills in hospitality.
- Why this job: Make meaningful connections while thriving in a dynamic work environment.
- Qualifications: 2 years of experience in a customer-facing role required.
The predicted salary is between 24000 - 30000 € per year.
SSP Food Travel Experts is seeking an On-Board Host for TransPennine Express at Manchester Station. The role involves providing outstanding customer service through at seat trolley service on trains, managing stock, and meeting sales targets.
Candidates should have at least 2 years of experience in a customer-facing role in hospitality.
The position offers competitive pay, employee discounts, comprehensive training, and diverse wellbeing support. Join us and thrive in a dynamic environment while making impactful connections.
On-Board Host: Exciting Train Service Role with Commission employer: SSP Food Travel Experts
SSP Food Travel Experts is an excellent employer, offering a vibrant work culture at Manchester Station where you can thrive in a dynamic environment. With competitive pay, employee discounts, and comprehensive training, we prioritise your growth and wellbeing while you make meaningful connections with customers on board. Join us to be part of a team that values outstanding service and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land On-Board Host: Exciting Train Service Role with Commission
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who’ve worked with SSP or TransPennine Express. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories from your past roles that highlight your skills and how you connect with customers.
✨Tip Number 3
Be prepared to demonstrate your sales skills! Since meeting sales targets is key in this role, think of examples where you’ve successfully upsold or met targets in previous jobs. Numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace On-Board Host: Exciting Train Service Role with Commission
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to provide outstanding service, just like you'll be doing as an On-Board Host!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention specific experiences that relate to managing stock and meeting sales targets.
Be Yourself:We’re looking for genuine personalities who can connect with our customers. Let your unique voice shine through in your application – we want to know the real you!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the team!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Customer Service Inside Out
Since the role is all about outstanding customer service, brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled challenging situations or gone above and beyond for a customer in your previous roles.
✨Familiarise Yourself with the Company
Do a bit of homework on SSP Food Travel Experts and TransPennine Express. Understand their values, mission, and what makes them unique in the hospitality sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Sales-Related Questions
As you'll be managing stock and meeting sales targets, expect questions related to sales strategies. Think of times when you've successfully upsold or met targets in your previous jobs, and be ready to discuss your approach to achieving sales goals.
✨Show Enthusiasm for the Role
Let your passion for the role shine through during the interview. Talk about why you want to be an On-Board Host and how you can contribute to creating memorable experiences for passengers. A positive attitude can make a big difference!
