At a Glance
- Tasks: Serve customers on trains, manage stock, and ensure a fantastic travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the British Railway Industry.
- Benefits: Enjoy employee discounts, health support, and 28 days holiday pro rata.
- Other info: Claim up to 50 free tickets for family and friends on the TPE network.
- Why this job: Be part of a dynamic team with award-winning training and career growth opportunities.
- Qualifications: Must be 18+, with 2 years in customer-facing roles preferred; full training provided.
On-Board Host for TransPennine Express (TPE) at Manchester Station.
Pay Rate: £13.65 per hour plus commission
Hours: Full Time (39 hours)
Shifts: Rotational shifts between 4:30am and 11:30pm. Working flexibly across weekdays, weekends, Bank and public holidays.
- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
WHY JOIN AS ON BOARD HOST?
- Travel and Leisure Pass: FREE Travel on all TPE Trains when Off Duty for Leisure & Pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for Friends & Family for £10 per Day.
- Commission: Hosts earn up to 2.5% of nett sales
- Employee Discounts: Enjoy up to a 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Employee Rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
On Board Host in Manchester employer: SSP Food Travel Experts
Rail Gourmet is an exceptional employer, offering dynamic career opportunities as an On Board Host at Manchester Station. With a commitment to employee growth through award-winning training and development programmes, alongside generous benefits such as discounted meals, holiday allowance, and travel passes, we foster a supportive work culture that values diversity and recognition. Join us to be part of a team dedicated to delivering first-class service in the vibrant railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Host in Manchester
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the specific trains and their schedules will help you engage confidently with passengers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations.
✨Tip Number 3
Prepare to discuss your adaptability and flexibility during the interview. Since the role involves rotational shifts, showcasing your ability to thrive in dynamic settings will make you a strong candidate.
✨Tip Number 4
Research the benefits and training opportunities offered by Rail Gourmet. Being knowledgeable about what they provide can help you express genuine interest in the company and how you see yourself growing within it.
We think you need these skills to ace On Board Host in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an On Board Host. Familiarise yourself with the job description and think about how your experience aligns with the requirements.
Tailor Your CV:Highlight relevant experience in customer-facing roles within the Retail, Leisure, and Hospitality industry. Use specific examples that demonstrate your adaptability and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention why you want to work for Rail Gourmet and how you can contribute to their mission of delivering first-class service.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Food Travel Experts
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Be prepared to share specific examples from your previous customer-facing roles that demonstrate your ability to provide excellent service and handle challenging situations.
✨Demonstrate Adaptability
The role requires working in a dynamic environment with varying shifts. Highlight any experiences where you've successfully adapted to changes or worked under pressure, as this will show your potential employer that you can thrive in their fast-paced setting.
✨Familiarise Yourself with the Company
Research TransPennine Express and Rail Gourmet before your interview. Understanding their values, services, and recent developments will help you tailor your responses and show genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations on the job, such as dealing with difficult customers or managing stock. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
