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For Companies At a Glance
- Tasks: Provide top-notch customer service on trains and manage stock effectively.
- Company: Join Rail Gourmet, a leader in catering for the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, and 28 days holiday pro rata.
- Why this job: Kickstart your career with award-winning training and dynamic opportunities.
- Qualifications: Motivated individuals with a passion for customer service.
- Other info: Be part of a diverse team and make a real impact on passengers' journeys.
Join Rail Gourmet – Catered to You and Your Career!
Rail Gourmet is seeking a motivated individual to join our team as On Board Host for East Midlands Train (EMR) at Nottingham.
Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.
Hours: Full Time (40 hours per week)
Pay Rate: £12.60 per hour.
AS AN ON BOARD HOST YOU’LL:
- Provide \’at seat trolley service\’ on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
WHY JOIN AS AN ON BOARD HOST?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
Feel like you could belong at Rail Gourmet?
Apply now and embark on the best part of your journey as On Board Host.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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On Board Host employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all the time. Role-play scenarios with friends or family to get comfortable handling different situations and queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Rail Gourmet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the On Board Host role. Highlight relevant experience and skills that match what we’re looking for, like customer service and teamwork. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Role
Before the interview, make sure you understand what being an On Board Host entails. Familiarise yourself with the responsibilities like providing at-seat service and managing stock. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure passenger satisfaction.
✨Prepare for Practical Scenarios
You might be asked how you would handle specific situations on the train, such as dealing with a complaint or managing stock levels. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
