At a Glance
- Tasks: Provide excellent customer service on trains and manage stock effectively.
- Company: Join Rail Gourmet, a leading provider in the railway catering industry.
- Benefits: Enjoy competitive pay, discounts, and award-winning training opportunities.
- Other info: Flexible shifts and a supportive work environment await you!
- Why this job: Be part of a dynamic team and make a real difference in passenger experiences.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
On-Board Host for TransPennine Express (TPE) at York Station.
Pay Rate: £13.65 per hour plus commission
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 8:30pm, including some weekends
- Due to some responsibilities within the Onboard Host role, applicants will need to be
18 years of age or overto perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts, no shift will exceed 12 hours.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
WHY JOIN AS ON BOARD HOST?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Travel and Leisure Pass: FREE Travel on all TPE Trains when Off Duty for Leisure & Pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for Friends & Family for £10 per Day.
- Commission: Hosts earn up to 2.5% of nett sales
- Employee Discounts: Enjoy up to a 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Employee Rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, shopping discounts and more.
Feel like you could belong at Rail Gourmet?
Please note that if your application is successful, you will be required to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
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On Board Host employer: SSP Food Travel Experts
At SSP, we pride ourselves on being an excellent employer, offering a supportive and team-focused environment where your craftsmanship is truly valued. With generous staff discounts, ongoing training, and ample opportunities for career progression, our Maintenance Engineers enjoy a fulfilling role that allows them to thrive while contributing to the safety and functionality of our diverse portfolio across London and the South West. Join us and be part of a company that invests in its people and celebrates their skills.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Host
✨Tip Number 1
Get to know the company! Research Rail Gourmet and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at job fairs. They can provide insider tips and might even refer you, which could give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining Rail Gourmet. Don’t miss out on this opportunity!
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the On Board Host role. Highlight any relevant skills or experiences that align with our commitment to outstanding customer service and teamwork. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for clarity in communication, just like you’ll need on the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at SSP Food Travel Experts
✨Know the Company
Before your interview, take some time to research Rail Gourmet and their values. Understanding their commitment to outstanding customer service and the specifics of the On Board Host role will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Think of examples from your past experiences where you've provided excellent customer service or handled difficult situations. Be ready to share these stories during your interview to demonstrate your suitability for the role.
✨Prepare for Practical Scenarios
Since the role involves managing stock and handling transactions, be prepared for practical questions or scenarios during the interview. You might be asked how you would handle a busy train or manage stock levels. Practising these scenarios can help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it's the right fit for you. Consider asking about the training process, team dynamics, or opportunities for career progression within Rail Gourmet.
