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- Tasks: Provide top-notch service on trains, manage stock, and assist passengers.
- Company: Join Rail Gourmet, a leading catering provider in the railway industry.
- Benefits: Enjoy discounted meals, employee discounts, and health support.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Be part of a dynamic team and make every journey special for passengers.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 28 - 32 £ per hour.
Join Rail Gourmet - Catered to You and Your Career. Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Newcastle Central Station.
Hours: Permanent Full Time 40 hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £13.65 per hour
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host in Northumberland employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host in Northumberland
✨Tip Number 1
Get to know the company! Research Rail Gourmet and TransPennine Express. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and providing top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Rail Gourmet team. Don’t miss out on this opportunity!
We think you need these skills to ace On Board Host in Northumberland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the On Board Host role. Highlight any relevant experience in customer service or catering, and connect it back to what we do at Rail Gourmet. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company there, which can help you craft a better application.
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Customer Service Basics
As an On Board Host, you'll be all about providing top-notch customer service. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples of when you've gone above and beyond for a customer.
✨Familiarise Yourself with Rail Gourmet
Do your homework on Rail Gourmet and TransPennine Express. Understand their values, services, and what makes them stand out in the catering industry. This knowledge will show your genuine interest and help you connect your skills to their needs.
✨Prepare for Stock Management Questions
Since you'll be managing stock and transactions, expect questions about inventory management and cash handling. Think of specific instances where you've successfully managed stock or handled money, and be ready to discuss your approach.
✨Show Enthusiasm for the Role
Let your passion for the role shine through during the interview. Talk about why you want to be an On Board Host and how you can contribute to creating a fantastic experience for passengers. A positive attitude can make a big difference!