At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service at Eurostar Central Stores.
- Company: Join Rail Gourmet UK, a leading provider in catering for the British Railway Industry.
- Benefits: Earn £16.46 per hour with full-time hours and rotational shifts.
- Other info: Exciting opportunities for career growth in a fast-paced environment.
- Why this job: Be part of a vibrant team at a bustling station and enhance your leadership skills.
- Qualifications: Must be 18+ with strong communication and leadership abilities.
The predicted salary is between 34100 - 35000 £ per year.
Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Team Leader for our Eurostar Central Stores at St Pancras station.
Pay Rate: £16.46 per hour
Hours: Full Time (40 hours)
Shifts: Rotational shifts between 6am and 10:30pm, including weekends.
Applicants must be 18 years or older.
We are a premier provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees.
Customer Service Team Leader in Hounslow employer: SSP Food Travel Experts
Rail Gourmet UK is an exceptional employer, offering a dynamic work environment at the iconic St Pancras station. With a strong focus on employee development and a commitment to providing top-notch catering services, we foster a collaborative culture that values teamwork and innovation. Join us for competitive pay, flexible shifts, and the opportunity to grow within a leading company in the railway industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Hounslow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rail Gourmet UK on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with leading a customer service team. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, looking sharp shows we mean business. Let’s make a great first impression!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role!
We think you need these skills to ace Customer Service Team Leader in Hounslow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Rail Gourmet UK.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Team Leader position. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Stuff
Before the interview, make sure you understand Rail Gourmet UK and what they do. Familiarise yourself with their services, especially in relation to customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to manage and motivate others.
✨Be Ready for Shift Questions
Since the role involves rotational shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively across different shifts, and be honest about your preferences while showing willingness to adapt.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
