At a Glance
- Tasks: Provide top-notch service on trains, manage stock, and assist passengers.
- Company: Join Rail Gourmet, a leading catering provider in the railway industry.
- Benefits: Enjoy competitive pay, discounts, and award-winning training opportunities.
- Other info: Flexible shifts and the chance to travel across the TPE network.
- Why this job: Be part of a dynamic team and make every journey enjoyable for passengers.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 28 - 32 £ per hour.
Join Rail Gourmet - Catered to You and Your Career. Rail Gourmet UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Newcastle Central Station.
Hours: Permanent Full Time 40 hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £13.65 per hour
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.
AS AN ON BOARD HOST YOU'LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
On Board Host in Darlington employer: SSP Food Travel Experts
Rail Gourmet is an exceptional employer, offering a vibrant work culture and a commitment to employee growth through award-winning training and development programmes. As an On Board Host at Newcastle Central Station, you'll enjoy competitive pay, flexible shifts, and unique benefits such as discounted meals and travel opportunities for friends and family, all while being part of a dedicated team that values outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land On Board Host in Darlington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SSP Food Travel Experts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SSP Food Travel Experts
Don't be shy about reaching out to SSP Food Travel Experts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace On Board Host in Darlington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SSP Food Travel Experts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SSP Food Travel Experts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
