At a Glance
- Tasks: Lead a team to ensure top-notch customer service and efficient catering operations.
- Company: Join Rail Gourmet, a leading provider in the British Railway catering industry.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Must be 18+ with strong leadership and organisational skills.
The predicted salary is between 28000 - 36000 £ per year.
Join Rail Gourmet UK as a Customer Service Team Leader for East Midlands Trains at Derby Station.
Pay Rate: £13.52 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 5am to 1pm or 7am to 3pm including weekends. You must be flexible to cover any shift time between 3am - 5pm if required.
Applicants must be 18 years or older due to certain responsibilities within the role. We are a premier provider of catering and onboard services to the British Railway Industry, committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE TEAM LEADER YOU'LL:
- Oversee efficient loading/unloading of catering equipment and stock from trains.
- Manage order assembly and maintain precise control over inventory.
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
- Strategically place products to minimize wastage through effective rotation.
WHY JOIN AS A CUSTOMER SERVICE TEAM LEADER?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a Customer Service Team Leader.
Rail Gourmet is proud to be an equal-opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
Locations
Customer Service Team Leader in Bridgend, Wales employer: SSP Food Travel Experts
Rail Gourmet is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As a Customer Service Team Leader at Derby Station, you will benefit from award-winning training programmes, flexible shift patterns, and a range of employee discounts, all while being part of a dedicated team committed to delivering first-class service in the railway catering industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Bridgend, Wales
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSP Food Travel Experts. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSP Food Travel Experts before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Bridgend, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSP Food Travel Experts:Your cover letter is your chance to shine! Tell us why you want to work at SSP Food Travel Experts specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSP Food Travel Experts!
How to prepare for a job interview at SSP Food Travel Experts
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
