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- Tasks: Support the General Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join a global food travel expert at London Heathrow Airport.
- Benefits: Enjoy up to 75% discount, flexible working, and management bonuses.
- Why this job: Make a difference daily while working with renowned brands and diverse teams.
- Qualifications: Proven leadership experience and a passion for customer service.
- Other info: Opportunities for personal development and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you'll be rewarded with a competitive salary and enjoy:
- Colleague discount - up to 50%
- 75% colleague discount when on shift
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational Assistant General Manager to join our team at Evergreen. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
Responsibilities
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
Qualifications / Requirements
Please note that London Heathrow Airport is a secure environment; if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Assistant General Manager - Evergreen employer: SSP Food Travel Experts
Contact Detail:
SSP Food Travel Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Evergreen
✨Tip Number 1
Get to know the company! Research Evergreen and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do. It’ll make a huge difference!
✨Tip Number 2
Practice your people skills! As an Assistant General Manager, you’ll be leading a team and interacting with customers. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role. Make sure you look sharp and professional when you come in for your interview. It shows us you mean business!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Assistant General Manager - Evergreen
Some tips for your application 🫡
Show Your Passion: Let your love for food and travel shine through in your application. We want to see how your enthusiasm aligns with our mission at Evergreen, so don’t hold back!
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Assistant General Manager role. We’re looking for leadership skills and customer service excellence, so showcase those!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Be personal, be engaging, and connect your experiences to what we do at Evergreen.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SSP Food Travel Experts
✨Know Your Brands
Familiarise yourself with the brands that the company works with, like Upper Crust and Starbucks. Being able to discuss their offerings and how they align with customer expectations will show your passion for food and travel.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and mentor others, as this role requires you to support the General Manager and motivate your team.
✨Emphasise Customer Service
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is key for the Assistant General Manager role.
✨Adaptability is Key
Think of scenarios where you've had to adapt quickly to changing situations. The interviewers will want to see that you can handle the fast-paced environment of an airport setting with resilience and flexibility.
