At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a vibrant station dining environment.
- Company: Join SSP Deutschland GmbH, a leader in railway catering at St Pancras station.
- Benefits: Earn £16.46 per hour with flexible shifts and a dynamic work atmosphere.
- Other info: Must be 18+ due to specific responsibilities; great opportunity for career growth.
- Why this job: Be part of an exciting team that enhances the travel experience for customers.
- Qualifications: Leadership skills and a passion for excellent customer service are essential.
The predicted salary is between 34100 - 34100 £ per year.
SSP Deutschland GmbH is hiring a Customer Service Team Leader for Eurostar Central Stores at St Pancras station, London. This full-time position offers a pay rate of £16.46 per hour, with rotational shifts between 6am and 10:30pm, including weekends.
The ideal candidate will have leadership skills and a commitment to delivering high-quality customer service in the railway catering industry. Applicants must be at least 18 years old due to specific responsibilities.
Rail Customer Service Team Lead - Station Dining employer: SSP Deutschland GmbH
SSP Deutschland GmbH is an exceptional employer, offering a vibrant work culture at the iconic St Pancras station in London. With a focus on employee growth and development, we provide comprehensive training and opportunities for advancement within the railway catering industry. Our commitment to high-quality customer service is matched by our dedication to employee well-being, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Customer Service Team Lead - Station Dining
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSP Deutschland GmbH on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Showcase your passion for the railway catering industry during interviews. Share any relevant experiences or ideas we have that could enhance customer service at Eurostar Central Stores.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can track our progress easily.
We think you need these skills to ace Rail Customer Service Team Lead - Station Dining
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight any previous leadership experience you have. We want to see how you've motivated and guided teams in the past, especially in customer service roles.
Tailor Your Application:Don’t just send a generic CV! We love it when applicants customise their applications to fit the role. Mention your passion for high-quality customer service and how it relates to the railway catering industry.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the context of the railway catering industry. Be ready to discuss how you would handle various customer scenarios and demonstrate your commitment to high-quality service.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for a Team Leader role.
✨Understand the Role and Company
Research SSP Deutschland GmbH and Eurostar Central Stores. Familiarise yourself with their values, mission, and the specific challenges they face in the railway catering sector. This will help you tailor your answers and show genuine interest.
✨Be Ready for Shift Work Questions
Since the position involves rotational shifts, be prepared to discuss your availability and how you manage work-life balance. Show that you're flexible and can adapt to the demands of the role, including weekends and early starts.
