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- Tasks: Serve customers on trains, manage stock, and ensure a fantastic travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the British Railway Industry.
- Benefits: Enjoy flexible hours, employee discounts, holiday allowance, and travel perks.
- Why this job: Be part of a dynamic team, gain valuable experience, and enjoy award-winning training.
- Qualifications: Must be 18+, with 2 years in customer-facing roles; training provided.
- Other info: Claim up to 50 free train tickets for friends and family!
Select how often (in days) to receive an alert:
Part Time On-Board Host for TransPennine Express (TPE) at Liverpool Station.
Pay Rate: £13.20 per hour plus commission.
Hours: Part Time (20 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
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- Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide \’at seat trolley service\’ on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim upto 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS ANON BOARD HOST?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Referral Rewards:Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
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Part Time On Board Host employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the specific trains and their schedules will help you engage confidently with passengers and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or exceeded customer expectations.
✨Tip Number 3
Prepare to discuss your adaptability and flexibility during the interview. Since the role involves rotational shifts, showcasing your willingness to work varied hours, including weekends, will make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Rail Gourmet. Understanding their values and commitment to customer service will allow you to align your answers with what they are looking for in an On Board Host.
We think you need these skills to ace Part Time On Board Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the On Board Host position. Highlight your customer service experience and adaptability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer-facing roles, particularly in retail, leisure, or hospitality. Use specific examples that demonstrate your ability to provide excellent service and manage stock.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how your skills align with their values and mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Deutschland GmbH
✨Showcase Your Customer Service Skills
As a Part Time On Board Host, you'll be interacting with passengers regularly. Be prepared to share specific examples from your previous customer-facing roles that demonstrate your ability to provide outstanding service and handle challenging situations.
✨Demonstrate Adaptability
This role requires working in a dynamic environment with varying shifts. Highlight your flexibility and willingness to adapt to changing circumstances during the interview. Share experiences where you successfully managed unexpected challenges.
✨Familiarise Yourself with the Company
Research TransPennine Express and Rail Gourmet before your interview. Understanding their values, services, and commitment to customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
