At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and operational excellence.
- Company: Join the global food travel experts at Greggs & Upper Crust.
- Benefits: Enjoy a competitive salary, discounts, wellbeing support, and development opportunities.
- Other info: Be part of a diverse and inclusive workplace with excellent career growth.
- Why this job: Make a real impact every day while leading a passionate team.
- Qualifications: Proven leadership skills and a passion for food and customer service.
The predicted salary is between 32000 - 32000 € per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you'll be rewarded with a competitive salary of £32,000 p.a. and enjoy:
- Discounted meal on shift
- Colleague discount - up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to lead our teams at Greggs & Upper Crust. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
Responsibilities
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the units are in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
General Manager in Oxford employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture that values diversity and inclusion. As a General Manager at our Oxford Station location, you'll benefit from competitive pay, generous discounts, and comprehensive wellbeing support, all while having the opportunity to develop your leadership skills and advance your career in a dynamic environment. Join us to make a meaningful impact every day as you lead your team to deliver exceptional service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace General Manager in Oxford
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how excited you are about the role and how you can inspire your team to deliver exceptional service.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the General Manager role. We’re looking for leaders who can coach and develop their teams, so showcase any leadership roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this position. Be personal, be engaging, and don’t forget to mention how you can contribute to our mission of providing the best food and drink options.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and mission. Since this role is all about leading teams and delivering exceptional customer service, be ready to discuss how your experience aligns with their focus on food and travel.
✨Showcase Your Leadership Skills
As a General Manager, you’ll need to inspire and coach your team. Prepare examples of how you’ve successfully led teams in the past, focusing on your ability to develop others and drive sales. Use specific metrics or outcomes to highlight your impact.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or resolving a customer complaint. Think through potential scenarios beforehand and outline your approach to ensure you can demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their training programmes or how they measure success in the General Manager position to show you’re keen on making a positive impact.
