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- Tasks: Serve customers on trains, manage stock, and ensure a top-notch experience.
- Company: Join Rail Gourmet, the UK's leading railway catering provider with over 1000 employees.
- Benefits: Enjoy discounts, flexible working, health support, and career growth opportunities.
- Why this job: Be part of a dynamic team that values diversity and offers exciting career paths.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills!
- Other info: Claim up to 50 free train tickets for friends and family!
The predicted salary is between 26300 - 30700 £ per year.
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Join Rail Gourmet – Catered to You and Your Career!
Rail Gourmet is seeking a motivated individual to join our team asOn Board HostforEast Midlands Train (EMR)atNottingham.
Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.
Hours: Full Time (40 hours per week)
Pay Rate: £12.60 per hour.
AS AN ON BOARD HOST YOU’LL:
- Provide \’at seat trolley service\’ on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim upto 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS AN ON BOARD HOST?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Up to 75% discount off on SSP brandsduring work hours.
- Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn:Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
- Help@Hand App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
- Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards:Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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On Board Host employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the East Midlands Train (EMR) routes and services. Understanding the specific trains you'll be working on will help you engage with passengers more effectively and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Consider role-playing scenarios with friends or family to practice handling various passenger needs and queries, which is crucial for an On Board Host.
✨Tip Number 3
Network with current or former employees of Rail Gourmet or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask during the interview about the training and development opportunities available. This shows your eagerness to learn and grow within the company, aligning with their emphasis on internal promotions.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an On Board Host. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to manage stock, handle transactions, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work for Rail Gourmet and how you can contribute to their commitment to first-class service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Deutschland GmbH
✨Showcase Your Customer Service Skills
As an On Board Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to handle diverse passenger needs effectively.
✨Familiarise Yourself with Rail Gourmet
Research Rail Gourmet and its services thoroughly. Understanding their values, mission, and the specific role of an On Board Host will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations on the train, such as managing stock or dealing with difficult passengers. Practising these scenarios can help you respond confidently during the interview.
✨Highlight Your Teamwork Abilities
Even though the role involves independent work, teamwork is crucial in a catering environment. Be ready to discuss how you have successfully collaborated with others in previous roles to achieve common goals.
