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- Tasks: Deliver top-notch customer service on TPE trains while managing stock and transactions.
- Company: Join Rail Gourmet, a leading provider of catering services in the railway industry.
- Benefits: Earn £13.20/hour plus commission, enjoy employee discounts, and 28 days holiday.
- Why this job: Be part of a dynamic team and make every journey memorable for passengers.
- Qualifications: No experience needed; just bring your enthusiasm and adaptability.
- Other info: Enjoy award-winning training and career development opportunities.
Rail Gourmet is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Carlisle.
Hours: Full Time Permanent (40 hours/week)
Shifts: Rotational shifts between 5am and midnight, including some weekends.
Pay Rate: £13.20 per hour plus commission.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
No experience required; full training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
REQUIREMENTS FOR ON BOARD HOST:
- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
WHY JOIN US?
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitions such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at RG? Apply now and embark on the best part of your journey. Rail Gourmet is proud to be an equal opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.
On Board Host employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Get to know the company! Research Rail Gourmet and TransPennine Express. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As an On Board Host, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations and questions that might come up on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the role and the company culture, plus it shows your enthusiasm for joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to any updates or additional opportunities that pop up, making it easier for us to keep in touch.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to the On Board Host role.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Even if you don’t have direct experience, think about how your past roles or activities relate to providing outstanding customer service.
Keep It Clear and Concise: We appreciate a straightforward application! Stick to the point and avoid fluff. Use clear language and structure your application well so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the On Board Host position. Plus, it’s super easy!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know the Role Inside Out
Before your interview, make sure you understand what being an On Board Host entails. Familiarise yourself with the responsibilities like providing at-seat service and managing stock. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Even if you don't have direct experience, consider situations where you've helped others or worked in a team to solve problems.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that might ask how you'd handle specific situations on the train, like dealing with a difficult passenger or managing stock shortages. Practising these scenarios can help you articulate your thought process and demonstrate your adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.