At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP, working with iconic brands like Starbucks and Burger King.
- Benefits: Earn £13.75 per hour plus extra for night shifts, with employee discounts and meal perks.
- Other info: Flexible hours with opportunities for training and career development.
- Why this job: Make an impact every day while enjoying the buzz of a busy airport setting.
- Qualifications: Previous leadership experience in hospitality or retail preferred; must be 18+.
The predicted salary is between 30000 - 40000 € per year.
Pay Rate: £13.75 per hour + an extra £1.50 per hour for hours worked between midnight and 6am. We have Full Time (30-40hrs) roles available. Hours of operation are 3am to 9pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
About You: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it. 5 years of references and Criminal Record Check required. Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
About the Duty Manager Role: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Hospitality or Retail role is preferred.
As a Duty Manager we will offer you:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager in Newcastle upon Tyne employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on energy and teamwork. As a Duty Manager at our Starbucks location in Newcastle International Airport, you'll enjoy competitive pay, flexible hours, and unique benefits like discounted meals and employee discounts, all while leading a passionate team in a fast-paced environment. With award-winning training and development opportunities, you can grow your career while making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out SSP's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the action.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved problems under pressure. Be ready to share these experiences during your interview to demonstrate that you can handle the fast-paced environment at Starbucks.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the role and are ready to step into the Duty Manager position with confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Duty Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for leading teams and delivering great service. We want to see that energy in your words!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in fast-paced environments and any leadership roles you've had. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Coffee
As a Duty Manager at Starbucks, it's essential to have a good grasp of the products you'll be managing. Brush up on your coffee knowledge and be ready to discuss your favourite brews or how you would handle a busy morning rush. This shows your passion for the brand and the role!
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you kept morale high during busy shifts and resolved conflicts. This will demonstrate that you can inspire and manage a team effectively.
✨Understand the Business
Familiarise yourself with SSP and its operations, especially how they relate to Starbucks. Be ready to discuss how you would improve unit performance and customer service. Showing that you understand the business will set you apart from other candidates.
✨Be Flexible and Positive
Since the role requires working various shifts, including weekends and holidays, express your willingness to be flexible. Also, convey your positive attitude towards the hustle and bustle of airport hospitality. A can-do spirit is key in this dynamic environment!
