At a Glance
- Tasks: Manage helpdesk duties, answer calls, and log work orders efficiently.
- Company: Join a dynamic team in a fast-paced maintenance environment.
- Benefits: Earn extra income with on-call opportunities and enjoy a supportive team culture.
- Other info: Great opportunity for career growth and teamwork in a vibrant setting.
- Why this job: Make a difference by ensuring swift responses and effective maintenance solutions.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
What you'll be doing:
- Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara (CRM software).
- Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
- Closing down work orders and detailing the engineers’ findings on the system.
- Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
- Processing invoices and be in control of certain Contractor invoices that require constant monitoring.
- Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
- Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
- Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports.
- Occasionally providing additional support for Contractor reviews.
- Asset upload, ensuring this is up to date on equipment issues across the business.
- Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota), additional payments in Net cost, based on daily rates.
Key Working Relationships:
- Maintenance Team
- Unit Managers
To be successful in this role you'll need:
- Excellent customer service, interpersonal skills, and telephone etiquette.
- Intermediate knowledge of Microsoft Office packages which include Word, Excel, Outlook, and Power Point.
- Excellent numeracy and organisational skills.
- Ability to confidently liaise with all levels of management within the SSP business.
- A self-motivator.
- Team player.
- Works well under pressure.
- Works to tight deadlines and timescales.
- Excellent attention to detail and document accuracy.
- Maintenance experience (desirable but not essential).
- Able to speak Dutch.
Maintenance Helpdesk Executive employer: SSP Deutschland GmbH
As a Maintenance Helpdesk Executive, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and we offer competitive benefits, including opportunities for additional income through our out-of-hours service team. Located in a vibrant area, we ensure that our employees enjoy a supportive atmosphere that encourages both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Helpdesk Executive
✨Tip Number 1
Get familiar with the tools mentioned in the job description, like Ostara and SAP. Knowing your way around these systems will give you a leg up during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of communication, try role-playing scenarios with friends or family. This will help you feel more confident when answering calls and liaising with contractors.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and tips for the interview process. We can help you connect with the right people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Maintenance Helpdesk Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and interpersonal skills in your application. We want to see how you can confidently communicate and liaise with all levels of management, so share any relevant experiences that showcase this.
Be Detail-Oriented:Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their documents are accurate and well-presented.
Familiarise Yourself with Relevant Software:Since you'll be using systems like Ostara and SAP, it’s a good idea to mention any experience you have with similar software. If you’re not familiar, don’t worry—just express your willingness to learn and adapt!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Systems
Familiarise yourself with the CRM software mentioned in the job description, like Ostara and SAP. Being able to discuss how you've used similar systems or your willingness to learn will show you're proactive and ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved communication, as this role heavily relies on strong interpersonal skills.
✨Stay Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks or deadlines. You might want to share a method you use to keep track of work orders or invoices, as this will highlight your ability to handle the fast-paced environment of a helpdesk.
✨Be Ready for Teamwork
Since this role involves liaising with contractors and various management levels, be prepared to talk about your experience working in teams. Share how you contribute to team success and how you handle conflicts or challenges within a group setting.
