At a Glance
- Tasks: Engage with customers and create feel-good moments in a fast-paced environment.
- Company: Join SSP, a vibrant hospitality brand at London Heathrow Airport.
- Benefits: Earn £14.80 per hour, plus extra for night shifts, with employee discounts.
- Other info: Award-winning training and development opportunities available.
- Why this job: Be part of an energetic team and make someone's day better every shift.
- Qualifications: Experience in hospitality or retail preferred; must be 18+ for certain tasks.
The predicted salary is between 30000 - 32000 £ per year.
Pay Rate: £14.80 per hour + an extra £1.20 per hour for hours worked between midnight and 6am, bringing your rate of pay to £16.00 per hour.
We have Fixed Term, Full Time (30 hour) roles available. Hours of operation are 3am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Step into the buzz of hospitality! SSP works with brilliant brands like M&S, Starbucks, Burger King and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day!
Join our team as a Team Member and help create feel-good moments for our customers. Bring your enthusiasm, positivity and passion — and leave work knowing you’ve made someone’s day better.
ABOUT YOUAs a Team Member, you will believe in the power of people & believe that today is going to be a good day. You will be passionate and kind whilst always ensuring that all guests leave having had the best of times. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE TEAM MEMBER ROLEEngage with customers and provide an outstanding customer experience. Collaborate with colleagues to ensure smooth and efficient operations. At least one year’s experience in a similar high-volume Hospitality or Retail role is preferred and/or previous night shift experience is desirable.
AS A TEAM MEMBER WE WILL OFFER YOU- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
Ready to be part of the buzz? Apply now and join SSP as a Team Member! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Team Member in London employer: SSP Deutschland GmbH
SSP is an exceptional employer located at London Heathrow Airport, offering a vibrant work environment where you can thrive in the hospitality sector. With competitive pay rates, including additional incentives for night shifts, and a strong focus on employee development through award-winning training programmes, SSP fosters a culture of positivity and teamwork. Join us to not only enhance your skills but also to create memorable experiences for our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SSP and their brands like M&S and Starbucks. This will help you show genuine interest and connect your experience to what they value.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you made someone's day better. Being able to share these stories will highlight your passion for hospitality.
✨Tip Number 3
Be flexible and positive! Since the role requires working various shifts, showing that you're adaptable and ready to take on different tasks will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and being part of the buzz at Heathrow!
We think you need these skills to ace Team Member in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about creating feel-good moments for our customers. A sprinkle of positivity can go a long way!
Tailor Your Experience:Make sure to highlight any relevant experience you have in high-volume hospitality or retail roles. We love seeing how your background aligns with what we do at SSP, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it’s super easy—just a few clicks and you’re on your way to joining our buzzing team!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know the Company
Before your interview, take some time to research SSP and their brands like M&S, Starbucks, and Burger King. Understanding their values and what they stand for will help you connect your answers to their mission during the interview.
✨Show Your Enthusiasm
As a Team Member, enthusiasm is key! Be sure to express your passion for hospitality and how you enjoy making customers' days better. Share specific examples from your past experiences that highlight your positive attitude and customer service skills.
✨Prepare for Scenario Questions
Expect questions about how you would handle various customer service scenarios. Think of examples from your previous roles where you successfully resolved issues or created memorable experiences for customers. This will demonstrate your ability to thrive in a high-volume environment.
✨Dress the Part
Even though it’s an informal setting, dressing smartly can make a great first impression. Aim for a neat and tidy appearance that reflects the professional yet vibrant atmosphere of the hospitality industry. It shows you’re serious about the role!
