At a Glance
- Tasks: Support the Employee Relations team and manage core HR activities.
- Company: Join SSP, a company passionate about creating great places to work.
- Benefits: Enjoy employee discounts, hybrid working, and award-winning training.
- Other info: Be part of an inclusive workplace that values diversity and collaboration.
- Why this job: Kickstart your HR career with hands-on experience and professional growth.
- Qualifications: HR experience or relevant qualification is desirable; strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Provides dedicated support to the Employee Relations team, assisting in the delivery of a high-quality service to both front-line and support centre colleagues. This entry-level role offers hands-on experience in core employee relations activities within a shared service environment, making it an ideal stepping stone for individuals seeking to begin a career in HR. This is a 12 month FTC on a Full Time basis 40 hours per week. Salary is £28,000 Pro rata.
What you'll be Doing:
While prior experience in Employee Relations is not a necessity, some HR experience or a relevant qualification is desirable. Full training will be provided, working closely with Employee Relations Specialists to develop practical knowledge and skills.
Right to Work in the UK:
- To demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
- Completing checks on eligibility to Work in the UK, Ireland and Guernsey
- Visa renewals & appeals
- Training line managers on RTW validation using Rightcheck
People Policies and Guides:
- To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support on the following:
- Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
- Compassionate Leave / Dependency Leave / Force Majeure Leave
Equality & Diversity:
- To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement on the following:
- Unauthorised Absence & Some Other Substantial Reason (SOSR)
- Absence Without Leave (AWOL)
- Short-Term Absence incl. Intermittent absence
- Long-Term Absence incl. Occupational Health case management
- Reasonable Adjustments
To be able to support front line managers and colleagues with employment issues relating to:
All cases will be logged and managed using our Case Management system. The Coordinator will be responsible for the timely management of their cases, escalating issues or concerns to relevant stakeholders, ensuring risks are identified and action taken to prevent re-occurrence.
Administration:
- Video calls with all customers, where contact is via Teams etc.
- Attend meetings either in person or by video link (not audio)
- Drafting ill-health welfare meeting invitations and outcomes
- Completing and managing Occupational Health referrals
- Drafting flexible working invitations and outcomes
- Diary management of own case loads
Key Measures:
- Focus cases are managed according to risk (standard SLA’s do not apply)
- All other cases are responded to within the agreed SLA
- Risk cases reviewed weekly with senior team
- Average case handling time achieved
- Zero overturned decisions or complaints
Key Working Relationships:
- Employee Relations Specialists & Managers
- People Partners (Operations & Support Office)
- Occupational Health
- Legal Services
- Governing bodies such as ACAS, ICO etc.
To be successful in this role you will need:
- Great listener
- Strong communication and interpersonal skills
- Highly organised with good administrative and IT skills
- Strong team player
- Ability to build key working relationships and influence colleagues at all levels
Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues. When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.
We offer:
- Employee discounts across our brands
- Friends and Family Discount App
- Award-winning training, apprenticeships and development programmes
- Health and wellbeing support
- Hybrid working with flexibility to support work–life balance
- An inclusive and diverse workplace, with employee networks and communities
Ready to join us? If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you. Start the best part of the journey with us.
At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.
Employee Relations Coordinator in London employer: SSP Deutschland GmbH
SSP Deutschland GmbH is an excellent employer for those seeking a vibrant and rewarding career in hospitality at Bournemouth Airport. With flexible shifts, competitive night premiums, and a supportive work culture, employees enjoy discounted meals and exclusive discounts while working with renowned brands like M&S and Starbucks. The company fosters growth opportunities and values a team-oriented environment, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Coordinator in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at SSP Deutschland GmbH!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at SSP Deutschland GmbH.
We think you need these skills to ace Employee Relations Coordinator in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at SSP Deutschland GmbH. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to SSP Deutschland GmbH and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at SSP Deutschland GmbH. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to SSP Deutschland GmbH's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at SSP Deutschland GmbH
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with SSP Deutschland GmbH.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at SSP Deutschland GmbH will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact SSP Deutschland GmbH and how you would contribute to adapting HR strategies.
