At a Glance
- Tasks: Lead and inspire teams at our vibrant Starbucks and Upper Crust locations.
- Company: Join SSP, the global food travel experts with a passion for delicious experiences.
- Benefits: Enjoy a competitive salary, meal discounts, wellbeing support, and career development opportunities.
- Other info: Be part of an inclusive team that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by delivering exceptional customer service and operational excellence.
- Qualifications: Proven leadership skills and a passion for food and customer service.
The predicted salary is between 37000 - 37000 € per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you'll be rewarded with a competitive salary of £37,000 p.a. and enjoy:
- Discounted meal on shift
- Colleague discount - up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to build and lead your team at our soon to be newly refurbished Starbucks and Upper Crust stores. You'll have the opportunity to make a difference every day, as you lead your teams and business to deliver exceptional customer service and operational excellence.
Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills. Coach your teams to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit. Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews. Ensure the units are in line with the guidance provided by internal systems.
Build strong stakeholder management and trusted relationships with our clients and partners. The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
General Manager in Liverpool employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture that values diversity and inclusion. As a General Manager at our newly refurbished Starbucks and Upper Crust stores in Liverpool Lime Street Station, you'll benefit from competitive pay, extensive training opportunities, and a supportive environment that prioritises your wellbeing and career growth. Join us to lead a passionate team, make a meaningful impact, and enjoy perks like generous discounts and access to health resources.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace General Manager in Liverpool
Some tips for your application 🫡
Show Your Passion:Let your love for food and travel shine through in your application. We want to see how your enthusiasm aligns with our mission of providing the best food and drink options for travellers.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in leadership and customer service. We’re looking for someone who can inspire and develop a team, so showcase those skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the General Manager role. Be specific about your achievements and how they relate to leading a team and driving sales.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Stuff
Make sure you’re well-versed in the company’s values and mission, especially around food and travel. Familiarise yourself with Starbucks and Upper Crust offerings, as well as any recent news or changes in the industry. This shows your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a General Manager, leadership is key. Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached others, driven sales, or improved customer service. Be ready to discuss your approach to building strong teams and fostering a positive work environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy shift or resolving a customer complaint. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
