At a Glance
- Tasks: Lead and inspire teams at Starbucks, ensuring exceptional customer service and operational excellence.
- Company: Join a global food travel expert at Leeds Bradford Airport.
- Benefits: Competitive salary, discounted meals, wellbeing support, and ongoing development opportunities.
- Other info: Be part of an inclusive workplace with strong support networks.
- Why this job: Make a real impact every day while leading a passionate team in a dynamic environment.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 35000 - 38000 £ per year.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you’ll be rewarded with a competitive salary between £35,000 - £38,000 (depending on the experience) p.a. and enjoy:
- Discounted meal on shift
- Colleague discount - up to 50%
- Friends & Family discount up to 20% (T&C apply)
- Access to digital GPs, 24/7 helpline for you & family
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to lead our teams at Starbucks & Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
Responsibilities
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the units are in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
Equal Opportunity Employer SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
General Manager - Starbucks in Leeds employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being a leading employer in the food travel sector, offering a vibrant work culture at Leeds Bradford Airport where passion for food and travel thrives. As a General Manager, you will benefit from competitive salaries, extensive wellbeing support, and opportunities for personal and professional growth through apprenticeships and development programmes. Join us to lead a dynamic team, enjoy generous discounts, and make a meaningful impact on customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Starbucks in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starbucks, especially those in management roles. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Prepare for situational questions! As a General Manager, you'll need to demonstrate your leadership skills. Think of examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Tip Number 3
Show your passion for food and travel! Make sure to express your enthusiasm for the industry during interviews. Share your favourite food experiences or travel stories that relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Starbucks and ready to embark on this exciting journey with us.
We think you need these skills to ace General Manager - Starbucks in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for food and travel shine through. We want to see how excited you are about the role and how you can inspire your team to deliver exceptional service.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your leadership experience and any relevant skills that align with our values at Starbucks. We love seeing how your background fits with what we do!
Be Specific in Your Cover Letter:In your cover letter, be specific about your achievements and how they relate to the responsibilities of the role. We appreciate concrete examples that demonstrate your ability to lead and drive sales.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Starbucks' values and products. Familiarise yourself with their menu and any recent news about the company. This shows your passion for the brand and helps you connect with the interviewer.
✨Showcase Your Leadership Skills
As a General Manager, leadership is key. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance, and be ready to discuss these during the interview.
✨Understand the Business
Get a grasp on the operational side of things. Be prepared to talk about how you would drive sales and manage costs effectively. Showing that you understand the business model will impress the interviewers and demonstrate your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or future growth plans. This not only shows your interest but also helps you determine if this is the right fit for you.
