At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and operational excellence.
- Company: Join a leading brand in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy up to 50% discount, wellbeing support, and career development opportunities.
- Other info: Flexible shifts with a supportive work environment and growth potential.
- Why this job: Make a real impact while working with exciting brands like BrewDog and Burger King.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a General Site Manager at one of our sites in Edinburgh, you will play a key role in delivering excellent customer service and operational excellence for a range of high‑profile brands.
Benefits
- Colleague discount – up to 50%
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
Responsibilities
- Work 4 days on and 4 days off
- Be available to work from as early as 5am or as late as midnight.
- Support multiple units in Edinburgh (Brew Dog, Burger King, The Pasty Shop and AMT Coffee)
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource‑planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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General Site Manager employer: SSP Deutschland GmbH
SSP Deutschland GmbH is an excellent employer for those seeking a vibrant and rewarding career in hospitality at Bournemouth Airport. With flexible shifts, competitive night premiums, and a supportive work culture, employees enjoy discounted meals and exclusive discounts while working with renowned brands like M&S and Starbucks. The company fosters growth opportunities and values a team-oriented environment, making it an ideal place for passionate individuals to thrive.
