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- Tasks: Lead and inspire teams at Pumpkin Café, Urban Express & Café Local to deliver exceptional service.
- Company: Join the global food travel experts dedicated to providing delicious options for every traveler.
- Benefits: Enjoy a competitive salary, up to 50% colleague discount, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily while building a passionate team and enhancing customer experiences.
- Qualifications: Looking for an inspirational leader with strong coaching and operational skills.
- Other info: SSP is an equal opportunity employer committed to diverse backgrounds and perspectives.
The predicted salary is between 21000 - 49000 £ per year.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you’ll be rewarded with a competitive salary of £35,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our teams at Pumpkin Café, Urban Express & Café Local. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
Key Responsibilities:
- Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your teams to be passionate and knowledgeable about the products in your units, building the brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams’ knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the units are in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the food and travel industry. Research current trends, popular destinations, and customer preferences to demonstrate your passion and knowledge during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Focus on your ability to inspire and develop others, as this is crucial for the General Manager role.
✨Tip Number 3
Network with professionals in the food and travel sector. Attend industry events or join relevant online communities to connect with potential colleagues and gain insights that could help you stand out.
✨Tip Number 4
Prepare to discuss your approach to operational excellence. Be ready to share strategies you've implemented in previous roles that improved customer service and increased sales, as these are key responsibilities for the position.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership experience. Use specific examples from your past roles to demonstrate how you can lead teams and drive operational excellence.
Highlight Relevant Experience: In your CV, emphasize your previous management roles, particularly in the food and beverage industry. Include achievements that reflect your ability to recruit, train, and develop teams, as well as your success in driving sales and customer satisfaction.
Showcase Your Leadership Style: In both your cover letter and CV, describe your leadership style and how it aligns with the company's values. Mention any experience you have with coaching teams, building relationships, and ensuring safety in the workplace.
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share personal experiences or stories that highlight your love for these areas, as this aligns with the company's core values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive operational excellence.
✨Understand the Business and Its Customers
Research the company’s offerings and customer base. Be ready to discuss how you would enhance customer service and operational efficiency in the units you would manage, showing that you understand their business model.
✨Highlight Stakeholder Management Experience
Be prepared to talk about your experience in building relationships with stakeholders. Provide examples of how you've successfully managed partnerships and collaborated with clients to achieve mutual goals.
