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- Tasks: Lead a team to deliver exceptional customer service and operational excellence in a casual dining environment.
- Company: Join SSP, the global food travel experts, offering delicious options for travelers everywhere.
- Benefits: Enjoy up to 50% colleague discount, digital GP access, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily while building a passionate team and driving sales in a vibrant setting.
- Qualifications: Looking for an inspirational leader with strong coaching and operational skills.
- Other info: SSP values diversity and is committed to equal opportunity employment.
The predicted salary is between 39000 - 65000 £ per year.
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General Manager – Casual Dining – London
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you’ll be rewarded with a competitive salary of up to £52,000 p.a. and enjoy:
- Colleague discount – up to 50%
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life insurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to join our team. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you will:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the latest trends in casual dining and food travel. Understanding what excites customers in this sector will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the food and hospitality industry. Attend events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in the past. Be ready to share specific examples that highlight your ability to inspire and coach others.
✨Tip Number 4
Research our company values and culture. Being able to articulate how your personal values align with ours will show that you're a great fit for the General Manager role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your leadership experience. Use specific examples from your past roles to demonstrate how you have successfully led teams and improved customer service.
Highlight Relevant Experience: In your CV, emphasize your previous management roles, particularly in the casual dining or hospitality sector. Include metrics or achievements that illustrate your ability to drive sales and enhance operational excellence.
Showcase Your Leadership Style: Make sure to convey your leadership style in both your CV and cover letter. Discuss how you coach and develop your team, and provide examples of how you've built strong relationships with stakeholders and clients.
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Your Passion for Food and Travel
Since the company is all about food and travel, make sure to express your enthusiasm for these areas. Share personal experiences or stories that highlight your love for culinary adventures and how they relate to customer service.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and coaching to enhance their skills and performance.
✨Highlight Your Customer Service Expertise
Exceptional customer service is key in this role. Be ready to discuss strategies you've implemented to improve customer satisfaction and loyalty, and how you plan to maintain high standards in the new position.
✨Prepare for Operational Excellence Questions
Expect questions about operational management and efficiency. Think about how you've previously driven trade activity, maximized profits, and resolved issues within a business setting, and be prepared to share those insights.
