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- Tasks: Lead a team at our new Burger King, ensuring exceptional service and operational excellence.
- Company: Join the global food travel experts, dedicated to providing delicious options for everyone.
- Benefits: Enjoy a competitive salary, discounts, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily while building a passionate team and enhancing customer experiences.
- Qualifications: Looking for an inspirational leader with strong coaching and operational skills.
- Other info: We are an equal opportunity employer, welcoming diverse backgrounds and perspectives.
The predicted salary is between 24000 - 33600 £ per year.
General Manager – New Opening! Popeyes @ Birmingham New Street Station
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
As a General Manager, you’ll be rewarded with a competitive salary and enjoy:
- Colleague discount – up to 50%
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our team at our new Popeyes opening early next year. You’ll have the opportunity to make a difference every day as you lead your team and business to deliver exceptional customer service and operational excellence.
Key Responsibilities:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in driving trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your team’s knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
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General Manager employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the food and travel industry. Research current trends, popular destinations, and customer preferences to demonstrate your passion and knowledge during the interview.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your coaching style and how you develop team members' skills.
✨Tip Number 3
Showcase your ability to drive sales and improve operational efficiency. Think of metrics or achievements from previous roles that illustrate your success in maximizing profit and enhancing customer service.
✨Tip Number 4
Prepare to discuss your approach to stakeholder management. Consider how you've built relationships with clients and partners in the past, and be ready to share strategies for maintaining those connections.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with the company's mission and values, especially their focus on food and travel. This will help you tailor your application to align with their goals.
Highlight Leadership Experience: Emphasize your previous leadership roles and experiences in managing teams. Provide specific examples of how you've developed team members and driven operational excellence.
Showcase Customer Service Skills: Demonstrate your commitment to exceptional customer service. Include examples of how you've improved customer satisfaction or resolved issues in past roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'operational excellence' and 'stakeholder management', to make your application stand out.
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share personal experiences that highlight your love for culinary adventures and how they align with the company's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your coaching style and how you empower team members to excel, as this role requires strong leadership to drive operational excellence.
✨Understand Customer Service Excellence
Be ready to discuss what exceptional customer service means to you. Provide examples of how you've implemented strategies to enhance customer satisfaction and loyalty in previous roles.
✨Highlight Stakeholder Management Experience
Since building strong relationships is key, prepare to talk about your experience in managing stakeholders. Share specific instances where you successfully collaborated with clients or partners to achieve business goals.
