Employee Relations Coordinator

Provides dedicated support to the Employee Relations team, assisting in the delivery of a high-quality service to both front-line and support centre colleagues. This entry-level role offers hands-on experience in core employee relations activities within a shared service environment, making it an ideal stepping stone for individuals seeking to begin a career in HR. This is a 12 month FTC on a Full Time basis 40 hours per week. Salary is £28,000 Pro rata.

What you'll be Doing:

While prior experience in Employee Relations is not a necessity, some HR experience or a relevant qualification is desirable. Full training will be provided, working closely with Employee Relations Specialists to develop practical knowledge and skills.

Right to Work in the UK:

• To demonstrate a comprehensive understanding of the regulations relating to checking right to work in the UK and to provide support on the following:
• Completing checks on eligibility to Work in the UK, Ireland and Guernsey
• Visa renewals & appeals
• Training line managers on RTW validation using Rightcheck

People Policies and Guides:

• To demonstrate a comprehensive understanding of our various people policies and guides, to provide advice and support on the following:
• Maternity/Adoption/Paternity/Shared Parental Leave/Parental Leave
• Compassionate Leave / Dependency Leave / Force Majeure Leave

Equality & Diversity:

• To demonstrate a comprehensive understanding of our attendance policy, alongside the ability to apply sound judgement on the following:
• Unauthorised Absence & Some Other Substantial Reason (SOSR)
• Absence Without Leave (AWOL)
• Short-Term Absence incl. Intermittent absence
• Long-Term Absence incl. Occupational Health case management
• Reasonable Adjustments

To be able to support front line managers and colleagues with employment issues relating to:

All cases will be logged and managed using our Case Management system. The Coordinator will be responsible for the timely management of their cases, escalating issues or concerns to relevant stakeholders, ensuring risks are identified and action taken to prevent re-occurrence.

Administration:

• Video calls with all customers, where contact is via Teams etc.
• Attend meetings either in person or by video link (not audio)
• Drafting ill-health welfare meeting invitations and outcomes
• Completing and managing Occupational Health referrals
• Drafting flexible working invitations and outcomes
• Diary management of own case loads

Key Measures:

• Focus cases are managed according to risk (standard SLA’s do not apply)
• All other cases are responded to within the agreed SLA
• Risk cases reviewed weekly with senior team
• Average case handling time achieved
• Zero overturned decisions or complaints

Key Working Relationships:

• Employee Relations Specialists & Managers
• People Partners (Operations & Support Office)
• Occupational Health
• Legal Services
• Governing bodies such as ACAS, ICO etc.

To be successful in this role you will need:

• Great listener
• Strong communication and interpersonal skills
• Highly organised with good administrative and IT skills
• Strong team player
• Ability to build key working relationships and influence colleagues at all levels

Benefits:

At SSP, we’re passionate about creating places people want to be – whether that’s for our customers, our partners or our colleagues. We offer employee discounts across our brands, a Friends and Family Discount App, award-winning training, apprenticeships and development programmes, health and wellbeing support, hybrid working with flexibility to support work-life balance and an inclusive, diverse workplace with employee networks and communities. We value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.