Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional food and drink experiences at Heathrow Airport.
- Company: Join SSP, a global leader in food travel with a passion for quality.
- Benefits: Earn £14.75 per hour, plus an extra £1.50 for night shifts, with flexible hours.
- Why this job: Combine your love for food and travel while developing your career in hospitality.
- Qualifications: Must have 1 year of supervisory experience in a high-volume environment.
- Other info: Be part of a supportive team with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.
Our commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.
About the Role:
- Previous experience in a similar role is essential.
- Pay Rate: £14.75 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £16.25 per hour.
- Full Time position: 30+ hours per week worked flexibly weekdays, weekends and bank holidays (5 days out of 7).
- You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role.
- Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. Discover a career with M&S, where quality and excellence meet. Join us in upholding the standards of one of the UK’s most beloved brands and contribute to the success of M&S. As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
Duty Manager employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SSP. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching SSP and understanding their values. Show us how your experience aligns with our commitment to quality and customer service. We love candidates who are genuinely passionate about food and travel!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling high-pressure situations. We want to see how you’ve tackled challenges in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at M&S.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in a similar role. We want to see how your background aligns with the Duty Manager position, so don’t hold back on sharing those relevant skills and achievements!
Tailor Your Application: Take a moment to customise your application for us. Use keywords from the job description to show that you understand what we’re looking for. This helps us see that you’re a great fit for the team!
Be Yourself: Let your personality shine through in your application. We’re not just looking for qualifications; we want to know who you are and what makes you passionate about food and travel. Show us your enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Stuff
Make sure you’re familiar with the company’s mission and values, especially their commitment to food and travel. Brush up on your knowledge of M&S products and how they fit into the customer experience. This will show that you’re genuinely interested in the role and the brand.
✨Showcase Your Experience
Since previous experience is essential, be ready to discuss specific examples from your past roles as a supervisor or manager. Highlight situations where you successfully managed high-volume environments, resolved customer issues, or led a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Leadership Skills
As a Duty Manager, you’ll need to lead by example. Prepare to talk about your leadership style and how you motivate your team. Think of instances where you’ve inspired others or improved team performance, and be ready to share those stories during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about the team culture, training opportunities, or how success is measured in the Duty Manager position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
