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- Tasks: Assist customers and manage catering equipment for trains with full training provided.
- Company: Join Rail Gourmet, a leading provider of catering services in the British Railway Industry.
- Benefits: Enjoy discounted meals, employee discounts, holiday allowance, and travel perks.
- Why this job: Be part of a dynamic team with award-winning training and career growth opportunities.
- Qualifications: Must be 18+ due to certain responsibilities; physical capability required for manual tasks.
- Other info: Flexible shifts between 6am and 9pm, including weekends; referral rewards available.
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Customer Service AssistantforTransPennine Express (TPE)atLiverpool Stores.
Pay Rate: £13.20 per hour.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Referral Rewards:Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as Customer Service Assistant.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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Customer Services Assistant employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Assistant at TransPennine Express. Understanding the role's requirements, such as operating platform trucks and complying with health and safety regulations, will help you demonstrate your readiness during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required physical stamina. Be prepared to discuss how your past experiences have equipped you for the manual loading and unloading tasks involved in this position.
✨Tip Number 3
Research Rail Gourmet and their commitment to delivering first-class service. Being knowledgeable about the company’s values and services can help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview about the training and development opportunities available. Showing interest in growth within the company can set you apart from other candidates and demonstrate your long-term commitment.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Highlight key skills such as physical capability, customer service experience, and compliance with health and safety regulations.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous customer service roles, manual handling experience, or training in health and safety that you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Rail Gourmet and how your skills make you a great fit for the Customer Service Assistant position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at SSP Deutschland GmbH
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like loading and unloading catering equipment, as well as compliance with Health & Safety regulations.
✨Show Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Think about situations where you resolved issues or went above and beyond for customers, as this role is all about delivering a first-class service.
✨Be Ready for Physical Tasks
Since the role involves manual loading and unloading, be prepared to discuss your physical capabilities. You might want to mention any relevant experience that showcases your stamina and ability to handle physical tasks.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about training opportunities, team dynamics, or what a typical day looks like for a Customer Service Assistant. It shows your interest in the role and the company.
