At a Glance
- Tasks: Assist customers and manage catering services at St. Pancras Station.
- Company: Join Rail Gourmet, a leading provider in the British Railway Industry.
- Benefits: Enjoy competitive pay, employee discounts, and 28 days holiday.
- Other info: Flexible shifts and a fun work environment await you!
- Why this job: Be part of a dynamic team with award-winning training and career growth.
- Qualifications: Must be 18+; no prior experience needed as full training is provided.
The predicted salary is between 13.45 - 13.45 £ per hour.
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Customer Service Assistant for East Midlands Trains (EMT) at St. Pancras Station.
Pay Rate: £13.45 per hour.
Shifts : Rotational shifts between 5am and 11pm, including some weekends .
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry.
With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL
- Drive platform trucks for train-side deliveries (Full training provided).
- Load/offload catering equipment/stock from trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulation.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognitionsuch such as RG Stars, Extra Mile Vouchers, and more.
Feel like you could belong at Rail Gourmet? and embark on the best part of your journey as Customer Service Assistant.
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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Customer Services Assistant employer: SSP Deutschland GmbH
SSP Deutschland GmbH is an excellent employer for those seeking a vibrant and rewarding career in hospitality at Bournemouth Airport. With flexible shifts, competitive night premiums, and a supportive work culture, employees enjoy discounted meals and exclusive discounts while working with renowned brands like M&S and Starbucks. The company fosters growth opportunities and values a team-oriented environment, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SSP Deutschland GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SSP Deutschland GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SSP Deutschland GmbH:Your cover letter is your chance to shine! Tell us why you want to work at SSP Deutschland GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SSP Deutschland GmbH!
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
