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- Tasks: Assist with train-side deliveries and stock control while ensuring top-notch customer service.
- Company: Join Rail Gourmet, a leading provider in the British Railway catering industry.
- Benefits: Enjoy competitive pay, discounted meals, and employee discounts.
- Why this job: Be part of a dynamic team and kickstart your career with award-winning training.
- Qualifications: Must be 18+; no prior experience needed as full training is provided.
- Other info: Flexible part-time hours with opportunities for overtime and career growth.
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FIXED TERM CUSTOMER SERVICE ASSISTANT – NEWCASTLE STATION
Pay Rate: £13.20 per hour.
Hours: Part Time (20 hours). Fixed Term Contract until 26 September 2026.
Shifts: Sunday between 2:30pm to 9:30pm, Monday between 12pm – 7:30pm and Tuesday between 7am – 2pm. (with the possibility of overtime)
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
AS A CUSTOMER SERVICE ASSISTANT YOU’LL:
- Operating delivery equipment for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
Feel like you could belong at Rail Gourmet? Apply nowand embark on the best part of your journey as Customer Service Assistant!
Please be aware if your application is successful you will need to complete a DBS check.
Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
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Customer Services Assistant employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rail Gourmet. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Customer Service Assistant role, especially around teamwork and customer interaction.
✨Tip Number 3
Dress the part! Even though it’s a customer service role, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent Rail Gourmet well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Assistant role. We want to see why you’re the perfect fit for us!
Show Your Personality: Don’t be afraid to let your personality shine through in your written application. We’re looking for someone who can bring a positive vibe to our team, so show us what makes you unique!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and enthusiasm for the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know the Company
Before your interview, take some time to research Rail Gourmet. Understand their values, services, and what makes them a premier provider in the railway industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Services Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your capability and fit for the role.
✨Be Ready for Practical Questions
Expect questions related to health and safety regulations and food hygiene, as these are crucial in this role. Brush up on basic knowledge in these areas so you can confidently discuss how you would comply with these regulations during your shifts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs, opportunities for advancement, or what a typical day looks like for a Customer Services Assistant. This shows your enthusiasm and helps you gauge if the role is right for you.
