At a Glance
- Tasks: Lead a dynamic team in a fast-paced hospitality environment and ensure excellent customer service.
- Company: Join SSP, working with iconic brands like Burger King and Starbucks.
- Benefits: Enjoy discounted meals, employee discounts, and award-winning training programmes.
- Other info: Flexible shifts available, perfect for students looking to gain leadership experience.
- Why this job: Make an impact every day while thriving in a vibrant atmosphere.
- Qualifications: Previous experience in hospitality or retail leadership is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Pay Rate: £13.61 per hour
We have Full Time (40hrs) roles available with variable shift times: Friday & Saturday 5pm - 1am, Sunday 11am - 11pm, Monday & Tuesday 5pm - 11pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Duty Manager - East Croydon BK employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being an exceptional employer, offering a dynamic work environment at East Croydon Station where no two days are the same. Our Duty Managers enjoy competitive pay, flexible shifts, and a range of benefits including discounted meals and employee discounts, alongside award-winning training and development opportunities to help you grow in your career. Join us to lead a passionate team in delivering outstanding service while thriving in the vibrant atmosphere of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - East Croydon BK
✨Tip Number 1
Get to know the company culture! Before your interview, check out SSP's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the action.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved problems on the fly. Be ready to share these experiences during your interview to demonstrate that you can handle the fast-paced environment at Burger King.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing up looking smart and professional can make a great first impression. It shows you’re serious about the role and ready to lead the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the Duty Manager position at SSP.
We think you need these skills to ace Duty Manager - East Croydon BK
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the fast-paced world of hospitality shine through. Share experiences that highlight your leadership skills and how you thrive in busy environments – we want to see your energy!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience, especially in leading teams and delivering great customer service. We appreciate when applicants take the time to connect their skills with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at SSP. We can’t wait to hear from you!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know the Role Inside Out
Before your interview, make sure you understand the Duty Manager role thoroughly. Familiarise yourself with the responsibilities like leading a team, managing shifts, and ensuring great customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples from your past experiences where you've successfully led a team or handled a busy shift. Highlight how you kept the energy high and resolved any issues that arose, as this will demonstrate your capability to thrive in the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle common situations in hospitality, such as dealing with difficult customers or managing staff during peak hours. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Duty Manager. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
