At a Glance
- Tasks: Lead a dynamic team in a fast-paced airport environment, ensuring smooth operations and excellent service.
- Company: Join SSP, a global leader in food travel with over 500 brands.
- Benefits: Enjoy a competitive salary, generous discounts, flexible working, and career development opportunities.
- Other info: Be part of an inclusive workplace that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong analytical skills are essential.
The predicted salary is between 31000 - 32000 £ per year.
If you’re passionate about hospitality, teamwork, and operations that run like clockwork — this could be your next step. We’re the global food travel experts behind more than 500 brands, from our own concepts like Beer House and Café Local to international favourites like M&S, Starbucks, Burger King, and BrewDog. We’re now looking for an Assistant General Manager to join our growing team at Newcastle Airport.
Why join SSP as an Assistant General Manager?
- Competitive salary between £31,000 and £32,000 a year plus management bonus scheme
- Up to 50% colleague discount (75% when on shift)
- Friends & Family discount (20%)
- Flexible working and family-friendly leave
- Access to digital GPs and 24/7 wellbeing helpline
- Support through the Spectrum Life app and colleague networks (Neurodiversity, LGBTQ+, and more)
- Apprenticeships and development opportunities to grow your career
- Share Incentive Plan (SIP) and life assurance
What makes this role special?
This is not just a front‑of‑house leadership position — it’s a key operational and analytical role. You’ll work closely with the General Manager, taking ownership of labour planning, rota control, cost and waste management, and financial performance tracking.
What we’re looking for:
- Proven experience in hospitality management — ideally in a fast‑paced, multi‑site or airport environment
- Strong planning, analytical and organisational skills with confidence using data to improve performance
- Hands‑on leader who thrives in service and leads by example
- Collaborative mindset — able to work closely with fellow managers toward shared targets and goals
- Passion for operational excellence, team development, and delivering results
Please note that Newcastle Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal‑opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Assistant General Manager - Soul & Grain employer: SSP Deutschland GmbH
At SSP, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture at Newcastle Airport where teamwork and operational excellence are at the forefront. With competitive salaries, generous colleague discounts, and a strong focus on employee development through apprenticeships and support networks, we provide a rewarding environment for our staff to thrive and grow their careers. Join us and be part of a diverse team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Soul & Grain
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at SSP. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching SSP and their brands. Show us you’re not just passionate about hospitality but also about our specific operations. Tailor your answers to reflect our values and goals!
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Newcastle Airport.
We think you need these skills to ace Assistant General Manager - Soul & Grain
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and the industry. Share any relevant experiences that highlight your love for service and teamwork.
Tailor Your CV:Make sure your CV is tailored to the Assistant General Manager position. Highlight your experience in hospitality management, especially in fast-paced environments like airports. We’re looking for specific examples that demonstrate your skills in planning and operations.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Newcastle Airport!
How to prepare for a job interview at SSP Deutschland GmbH
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality management knowledge. Understand the ins and outs of operations, especially in a fast-paced environment like an airport. Be ready to discuss your previous experiences and how they relate to the role.
✨Show Off Your Analytical Skills
Since this role involves a lot of planning and data analysis, be prepared to talk about how you've used data to improve performance in past positions. Bring examples of how you've managed costs or improved efficiency — numbers speak volumes!
✨Demonstrate Leadership Qualities
As a hands-on leader, it’s crucial to show that you can lead by example. Share stories that highlight your collaborative mindset and how you've successfully worked with teams to achieve shared goals. They want to see your passion for team development!
✨Prepare for Operational Scenarios
Think about potential operational challenges you might face in this role and how you would tackle them. Being able to discuss specific scenarios will demonstrate your readiness for the position and your commitment to operational excellence.
