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- Tasks: Lead a team, ensure excellent service, and maintain a welcoming atmosphere.
- Company: Join SSP, the global food travel experts with over 500 brands.
- Benefits: Enjoy free meals, discounts, flexible scheduling, and health support.
- Why this job: Be part of a diverse culture with growth opportunities and fun activities.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Apply now to kickstart your journey as a Duty Manager!
Duty Manager at Leon, Liverpool Street Station
Pay Rate: £12.63 per hour
Shift Pattern: Full time, 40 hours, fully flexible, scheduled between 6:00am – 10:00pm, including weekends.
- Due to some responsibilities within the Shift Manager, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Team Leader Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU’LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Leon employer: SSP Careers
Contact Detail:
SSP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Leon
✨Tip Number 1
Make sure to highlight your experience in hospitality or retail, especially any supervisory roles. This will show that you have the necessary background to take charge and lead a team effectively.
✨Tip Number 2
Demonstrate your passion for food and customer service during the interview. Share specific examples of how you've created a welcoming atmosphere or improved service in previous roles.
✨Tip Number 3
Familiarize yourself with SSP's brands and values. Being knowledgeable about their offerings and culture will help you connect with the interviewers and show that you're genuinely interested in the position.
✨Tip Number 4
Prepare to discuss how you would handle operational challenges and improve efficiency. Think of examples from your past experiences where you successfully managed similar situations.
We think you need these skills to ace Duty Manager - Leon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any supervisory roles. Emphasize skills that align with the responsibilities of a Duty Manager, such as team coordination and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, and how your previous experiences make you a great fit for the Duty Manager role at SSP. Mention specific examples of how you've improved service or created a welcoming atmosphere in past positions.
Highlight Flexibility: Since the position requires flexible scheduling, be sure to mention your availability and willingness to work various shifts, including weekends. This shows your commitment to meeting the needs of the business.
Showcase Leadership Skills: In your application, provide examples of how you've guided and supported colleagues in previous roles. Highlight any experience you have in creating a safe working environment and promoting inclusivity within a team.
How to prepare for a job interview at SSP Careers
✨Show Your Passion for Food and Travel
Since the role is at Leon, a company focused on food travel, make sure to express your enthusiasm for both food and travel during the interview. Share any relevant experiences that highlight your passion and how it aligns with the company's mission.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to guide and support your colleagues. Be prepared to discuss your previous supervisory experience in hospitality or retail, emphasizing how you have successfully led teams and improved service quality.
✨Emphasize Operational Excellence
Talk about your understanding of operational efficiency and how you've contributed to it in past roles. Provide examples of how you've maintained high standards in cleanliness and customer service, as well as how you've handled challenges.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to share examples of how you've built strong relationships with team members and customers, and how you've made thoughtful decisions that benefited the team and enhanced customer satisfaction.
