At a Glance
- Tasks: Engage with customers, convert enquiries into bookings, and build lasting relationships.
- Company: Join SSG Training & Consultancy, part of a dynamic environmental services group.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and opportunities for growth.
- Other info: Be part of a supportive team in a fast-paced environment.
- Why this job: Make a real impact by delivering outstanding customer experiences and driving business success.
- Qualifications: Experience in sales and customer service, with strong communication skills.
The predicted salary is between 25000 - 28000 € per year.
Department: Business Support
Location: Plymouth
Compensation: £25,000 - £28,000 / year
SSG Training & Consultancy Ltd supports businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
As a Customer Service & Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients. Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend. You take full ownership of each enquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.
What you will do:
- Handle inbound enquiries from new and existing customers, converting interest into bookings or meetings.
- Identify and act on opportunities to upsell or cross-sell services to maximise customer value.
- Build strong customer relationships to encourage repeat business and long-term loyalty.
- Confidently promote services, packages, and promotions in an engaging way.
- Manage bookings accurately and efficiently, ensuring all details are recorded correctly.
- Follow up with potential customers to secure bookings and improve conversion rates.
- Work towards individual and team targets for bookings, engagement, and revenue growth.
- Deliver an outstanding customer experience at every stage of the journey.
- Collaborate with colleagues and departments to ensure seamless service delivery.
- Handle complaints professionally, turning challenges into positive outcomes.
Who you are:
- Experience in sales and customer service.
- Confidence working with senior decision-makers and building trust quickly.
- Strong ability to self-manage a busy workload while staying focused.
- A proactive team player with energy, drive, and a positive attitude.
- Administrative experience with proficiency in MS Word, Excel, and Outlook.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to understand wider business impact and identify opportunities for growth and improvement.
Benefits: 33 days’ annual leave including
Sales and Customer Service Advisor in Plymouth employer: SSG Training and Consultancy Ltd
SSG Training & Consultancy Ltd is an exceptional employer located in Plymouth, offering a dynamic work environment where employees are empowered to grow and develop their skills in sales and customer service. With a strong focus on employee well-being, the company provides generous benefits including 33 days of annual leave, fostering a supportive culture that values teamwork and professional development. As part of the Celnor Group, employees benefit from being part of a larger organisation dedicated to sustainability and compliance, making it a meaningful place to work.
Contact Detail:
SSG Training and Consultancy Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Advisor in Plymouth
✨Tip Number 1
Get to know the company inside out! Research SSG Training & Consultancy Ltd and understand their services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d turn an enquiry into a booking. Role-play with a friend or in front of the mirror to nail that confident delivery. Remember, first impressions count!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. We love seeing our community grow!
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a quick thank-you note. It shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Sales and Customer Service Advisor in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales and Customer Service Advisor role. Highlight your relevant experience in sales and customer service, and show us how you can turn enquiries into bookings like a pro!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. Use engaging language that reflects your personality and demonstrates your ability to connect with customers.
Highlight Your Proactive Attitude:We love candidates who take initiative! In your application, share examples of how you've identified opportunities for upselling or improving customer experiences in previous roles. Show us your drive and energy!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the team and helps streamline the process!
How to prepare for a job interview at SSG Training and Consultancy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research SSG Training & Consultancy Ltd and the Celnor Group. Understand their services, values, and recent developments. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully converted enquiries into bookings or upsold services. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Customer-Centric Attitude
Be ready to discuss how you handle customer complaints and turn challenges into positive outcomes. Share stories that illustrate your ability to build strong relationships and deliver outstanding customer experiences.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills.
