Business Support Administrator in Plymouth

We are looking for an experienced Business Support Administrator to join our Service Support team on a full-time, 12-15-month maternity cover contract. This fully office-based role will involve managing client accounts, supporting the accurate and timely collection of payments within a predominantly B2B environment, and building strong working relationships with clients and colleagues. If you are looking for a new challenge and the opportunity to make a meaningful contribution within a well-established business, this could be the ideal role for you.

What you will do:

• Manage end-to-end credit control activities, including payment collection, customer account maintenance, daily bank reconciliations, invoicing, monthly statements, cancellations and transfers, while building strong client relationships to resolve queries efficiently.
• Support the finance function by processing accounts payable transactions, reconciling supplier invoices, staff expenses and company credit cards, ensuring accuracy and compliance.
• Coordinate training administration, processing course bookings, amendments, cancellations and transfers, while ensuring all required information is received and accurately recorded ahead of delivery.
• Liaise with internal teams to ensure trainers have the resources, pre-course materials and information required to deliver high-quality training, carrying out final course checks to maintain exceptional customer service standards.
• Administer awarding body requirements by processing course notifications within deadlines, creating virtual training links, managing tutor calendars and maintaining tracking spreadsheets.
• Provide administrative support across the business, responding to customer enquiries, assisting with online exam invigilation and supporting the day-to-day operation of the Plymouth Training Centre, including preparing training rooms and refreshments.
• Maintain accurate records and make effective use of business systems and software while supporting the wider team with additional administrative duties as required.

Who you are:

• A minimum of two years' experience working within a busy finance, credit control or office-based environment.
• Confident using Xero and Microsoft Office, particularly Excel, Word, Outlook, SharePoint and Teams.
• Highly organised, with strong attention to detail and a commitment to accuracy.
• Able to work effectively under pressure, manage competing priorities and meet deadlines.
• Strong written and verbal communication skills, with confidence dealing with clients, colleagues and other stakeholders.
• Comfortable working across multiple software platforms, including CRM and training management systems.
• A proactive, positive and supportive approach, with strong problem-solving skills and a good sense of humour.

Join us:

You'll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you'll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.

Benefits:

• 33 days' annual leave including bank holidays, with additional leave through long-service awards and a holiday purchase scheme.
• Employee referral scheme and long-service recognition awards.
• Company sick pay and internal wellbeing support.
• Employee Assistance Programme for you and your immediate family.
• Free onsite parking and on-site electric vehicle charging points (contribution applicable).
• Salary sacrifice options to support flexible benefits choices.
• Learning and development opportunities, including formal training, informal learning, and leadership development programmes.
• Regular team activities and social events.
• The opportunity to work for an organisation with strong values, high aspirations, and a people-first culture.

Important information:

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary. We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.