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For Companies At a Glance
- Tasks: Manage customer accounts and ensure a top-notch experience throughout their journey.
- Company: Join SSE, a leading energy company committed to a net zero future.
- Benefits: Enjoy flexible benefits, including healthcare discounts and wellbeing support.
- Why this job: Make a real impact in the energy sector while building strong customer relationships.
- Qualifications: Experience in managing large accounts and excellent communication skills required.
- Other info: Be part of a diverse team dedicated to creating a cleaner, secure energy future.
The predicted salary is between 42600 - 64000 £ per year.
Base Location: For this role, we require successful applicants to be based from one of our Scottish locations and you\’ll be expected to spend 50% of your working week in the office – Perth, Aberdeen or Inverness
Salary: £42,600 – £52,000 + performance related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
As a Customer Relationship Manager you will take ownership of a portfolio of high value grid contracts, acting as the trusted point of contact between customers and the wider teams at SSEN Transmission.
You will build strong, proactive relationships internally and externally (Developers, NESO & DNOs), managing contract progression and working through challenges in conjunction with project teams. You\’ll lead all customer communication e.g. progress, cost and programme updates and advocate for customers needs. You will use your commercial awareness, communication skills, and organised approach to chair meetings, maintain accurate records, and manage multiple priorities. Most importantly, you will foster constructive relationships, even in challenging situations, to ensure project milestones are met and customer needs are understood across the business.
Please note: at SSEN Transmission our customers are Distribution Network Operators, Generators and Large Demand Customers. This is not a sales or contact centre role.
You will
Manage a portfolio of high value grid contracts by understanding customer project status and progress, and reporting this into the relevant business areas. You\’ll work closely with functions across SSEN Transmission, liaising with subject matter experts where appropriate.Proactively plan, deliver, and report on effective engagement with the customer.Manage strong relationships with potential and existing generation customers connecting to the SSEN Transmission network.Act as the daily point of contact for both the customer and SSEN Transmission project teams, to foster successful relationships.Oversee contract and portfolio management, ensuring milestones are being met in line with each project progression.
You have
Business to business (B2B) contract management experience is critical for this role, along with commercial and industry experience.Experience of chairing meetings and skilled in taking comprehensive minutes. You must be comfortable with corporate IT systems and proficient skill at using Microsoft Word, Excel, and PowerPoint.Excellent time management with the ability to balance varied priorities while maintaining accurate, up to date portfolio records, and an appreciation for document control.Effective interpersonal skills that enable you to build, strengthen, and maintain effective relationships with both internal and external audiences. Skilled in encouraging cooperation, influencing others, and driving collaborative problem solving, with strong stakeholder management experience and confidence in advocating for customers.Ability to develop and maintain healthy relationships in challenging project circumstances using empathy, diplomacy, and influence to bring people together and navigate differing perspectives.
Due to the Easter break, interviews are expected to take place from the 16th April.
About SSE
SSE\’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
SSEN Transmission own and operate the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that\’s not all – we\’re upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact louise.markwick@sse.com / 01738 351671 to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Customer Relationship Manager employer: Ssen Transmission
Contact Detail:
Ssen Transmission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SSE on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relationship management. We should also think of examples from our past experiences that showcase our skills in managing large accounts and resolving complex issues.
✨Tip Number 3
Show off your knowledge of the UK energy industry! Brush up on recent developments and regulatory changes. This will help us impress during interviews and demonstrate our commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how our skills align with SSE's mission for a net zero world.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your experience with managing large customer accounts and any relevant projects in the energy sector. We want to see how your skills align with our mission!
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, it's crucial to demonstrate your excellent communication and relationship-building skills. Use specific examples in your application to show how you've successfully navigated complex issues in the past.
Be Detail-Oriented: Attention to detail is key in this role, especially when dealing with contracts and compliance. Make sure your application is free from typos and clearly presents your qualifications. We appreciate a polished submission that reflects your commitment to quality!
Apply Through Our Website: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button! It’s the best way to ensure your application gets into our hands quickly and efficiently.
How to prepare for a job interview at Ssen Transmission
✨Know Your Customer Journey
Familiarise yourself with the customer journey specific to SSEN Transmission. Understand how they manage customer accounts and what a high-quality experience looks like. Be ready to discuss how you can enhance this journey based on your previous experiences.
✨Master the Contracts
Since the role involves overseeing contracts worth over £100m, brush up on your knowledge of commercial terms and regulatory frameworks in the UK energy sector. Prepare examples of how you've successfully managed contracts or resolved complex issues in the past.
✨Showcase Your Communication Skills
This position requires excellent communication and relationship-building skills. Think of instances where you've engaged with senior stakeholders or navigated challenging conversations. Practise articulating these experiences clearly and confidently.
✨Data Analysis is Key
Be prepared to discuss how you've analysed and presented commercial or technical data in previous roles. Bring examples that demonstrate your attention to detail and ability to contribute to strategic planning or regulatory submissions.