At a Glance
- Tasks: Help customers switch energy providers and retain existing accounts while meeting performance targets.
- Company: Join SSE Airtricity, a leading energy company focused on sustainability and customer service.
- Benefits: Enjoy a competitive salary, flexible working, and wellness perks like free online GP services.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Be part of a vibrant team making a real impact in the energy sector.
- Qualifications: Friendly, motivated individuals with strong communication skills and a desire to learn.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Base Location: Belfast (hybrid working pattern)
Salary: £28,000 OTE (base £24,580 + bonus) and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
As part of our Home Energy team, you\'ll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity.
At SSE Airtricity were focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we\'re currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there\'s no weekend work at all!
Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You\'ll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.
Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.
You will
- Answer service only inbound customer calls
- Help customers through the energy switching process and help to retain existing customers
- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
- Support SSE Airtricity\'s ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
- Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers
You have
- A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment
- The ability to work independently, with initiative, delivering against assigned objectives
- Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of SSE Airtricity
- The ability to work on computer systems in a process-driven environment
About SSE
SSE has a bold ambition - to be a leading energy company in a net zero world. We\'re investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world\'s largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on 01738 340826 to discuss how we can support you.
We\'re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\'ll be in touch after the closing date to let you know if we\'ll be taking your application further. If you\'re offered a role with SSE, you\'ll need to complete a criminality check and a credit check before you start work.
Sales and Retention Advisor in Belfast employer: SSE
SSE Airtricity is an exceptional employer, offering a vibrant and supportive work culture in the heart of Belfast. With a focus on employee wellbeing, flexible working options, and a commitment to professional development, we empower our team to thrive while delivering outstanding service to our customers. Join us to be part of a forward-thinking company dedicated to sustainability and making a positive impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Retention Advisor in Belfast
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales and Retention Advisor at SSE, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SSE. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales and Retention Advisor. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales and Retention Advisor in Belfast
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SSE:When writing your cover letter, make sure to tailor your message specifically for SSE. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SSE
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SSE that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SSE that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SSE’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
