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- Tasks: Manage high-value customer accounts and ensure successful project progress.
- Company: SSEN Transmission operates the high-voltage electricity network in northern Scotland, focusing on clean energy.
- Benefits: Enjoy 34 days of annual leave, enhanced parental leave, and discounted healthcare.
- Why this job: Join a team committed to net-zero energy and build strong relationships with key clients.
- Qualifications: Experience in B2B account management and excellent interpersonal skills are essential.
- Other info: Flexible working options available; we value diversity and inclusivity.
The predicted salary is between 34600 - 61000 £ per year.
About the Role Base Location: Perth or Aberdeen. Salary: £40,600 – £61,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The duties and responsibilities of the Customer/Client Relationship/Account Manager include: – Manage a portfolio of high value customer business accounts by understanding customer project status and progress and reporting this into the relevant business areas and work closely with functions across SSEN Transmission, using subject matter experts where appropriate. – Pro-actively plan, implement, and report on effective engagement with the customer. – Account Management: Manage strong relationships with Generation Customers (potential/existing) connecting to the SSEN Transmission network. – You will be daily point of contact for both the client and SSEN Transmission project teams, to support successful relationships. – Contract and portfolio management, ensuring milestones are being met in line with each project progression. Please note at SSEN Transmission our customers are Distribution Network Operators, Generators & Large Demand Customers. This is not a sales or contact centre role. What do I need? To be considered for this role, we would love you to have: – Business to Business Account Management experience is critical for this role, along with commercial and industry awareness. – Experience of chairing meetings and skilled in taking comprehensive minutes. Must be comfortable with corporate IT systems and proficient skill at using Microsoft Word, Excel, and PowerPoint. – Excellent time management to handle workload with varying levels of priority whilst maintaining up to date records against portfolio with an appreciation for document control. – Exceptional class interpersonal skills (external and internal audiences) to initiate leads, build, improve and maintain external contacts; and establish strong working relationships to enable the job holder to seek cooperation from, influence or motivate others to help resolve problems. – Ability to develop and manage healthy relationships in challenging project circumstances whilst negotiating and influencing internal and external organisations and individuals. About our Business At SSEN Transmission , we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that’s not all – we’re committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we’re creating secure power for generations to come. What’s in it for you? We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ‘ Inclusion & Diversity at SSE ‘ to find out more. What happens now? All applications should be made online, and I’ll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie at stephanie.murphy@sse.com or 01738 342963. Before commencing your role with SSE, you’ll need to complete our pre-employment screening process. This will consist of a criminality and credit check. #LI-TRM #LI-SM1 #LI-Hybrid
Customer Relationship Manager employer: SSE
Contact Detail:
SSE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarize yourself with the energy sector, especially high-voltage electricity transmission. Understanding the industry landscape will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Brush up on your account management skills by practicing how to manage multiple high-value accounts simultaneously. Consider role-playing scenarios where you handle challenging client situations to showcase your problem-solving abilities.
✨Tip Number 3
Network with professionals in the energy sector, particularly those involved in B2B relationships. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and opportunities.
✨Tip Number 4
Prepare to discuss your experience with corporate IT systems and Microsoft Office tools. Be ready to provide examples of how you've used these tools to enhance communication and project management in previous roles.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Relationship Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your Business to Business Account Management experience. Include specific examples of how you've managed customer relationships and any relevant achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to manage relationships in challenging circumstances. Mention your familiarity with corporate IT systems and proficiency in Microsoft Office tools, as these are crucial for the role.
Highlight Relevant Experience: In your application, be sure to highlight any experience you have with contract and portfolio management, as well as your ability to chair meetings and take comprehensive minutes. This will show that you are well-prepared for the responsibilities of the role.
How to prepare for a job interview at SSE
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Customer Relationship Manager. Familiarize yourself with account management, customer engagement strategies, and how to maintain strong relationships with Generation Customers.
✨Showcase Your Experience
Prepare to discuss your previous experience in Business to Business Account Management. Highlight specific examples where you've successfully managed high-value accounts and navigated challenging project circumstances.
✨Demonstrate Interpersonal Skills
Be ready to showcase your exceptional interpersonal skills. Think of examples where you've built and maintained relationships with both internal teams and external clients, especially in complex situations.
✨Prepare for Technical Questions
Since the role requires proficiency in Microsoft Word, Excel, and PowerPoint, be prepared to answer questions about your technical skills. You might also be asked about your experience with corporate IT systems, so brush up on that as well.
