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- Tasks: Manage customer queries and ensure smooth pre-paid meter experiences.
- Company: Join SSE, a leader in renewable energy with ambitious net zero goals.
- Benefits: Enjoy flexible working, performance bonuses, and wellness perks like free online GP services.
- Why this job: Be part of a team transforming energy for millions while promoting sustainability.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: SSE values diversity and offers support for all applicants.
The predicted salary is between 25200 - 35280 £ per year.
Base Location: Belfast (hybrid working pattern with a mix of office and remote working) Salary: From £25,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role As one of our Back Office Administrators, you’ll work closely with other departments to ensure our customer’s pre-paid journey is a smooth experience. You will Take ownership of daily work queues and resolve outstanding queries through to resolution Ensure timely and accurate processing of statements, managing validation queues effectively Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA Challenge the status quo and contribute to operational excellence discussions by continuously suggesting ways to improve Provide support to other Home Energy teams as needed, demonstrating flexibility and teamwork You have Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service The ability to support various operational areas and solve problems innovatively A customer and quality-focus alongside exceptional organisational skills and strong attention to detail An open and flexible workstyle with the ability to work under pressure and to deadlines A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite – Excel, Outlook, Word About SSE SSE has a bold ambition – to be a leading energy company in a net zero world. We’re building the world’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on to discuss how we can support you. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work. Skills: Administration Customer Service Excel Benefits: bonus
SSE Renewables Holding (UK) Ltd | Back Office Administrator - Pre Paid Meters employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SSE Renewables Holding (UK) Ltd | Back Office Administrator - Pre Paid Meters
✨Tip Number 1
Familiarize yourself with the energy sector, especially in relation to pre-paid meters. Understanding the nuances of customer journeys in this area will help you stand out during discussions.
✨Tip Number 2
Highlight your experience in customer service roles. Be ready to share specific examples of how you've resolved customer queries effectively and contributed to operational excellence.
✨Tip Number 3
Demonstrate your proficiency in Microsoft Office, particularly Excel. Consider preparing a few examples of how you've used these tools to manage data or improve processes in previous roles.
✨Tip Number 4
Show your flexibility and teamwork skills. Be prepared to discuss situations where you've adapted to changing priorities or collaborated with different teams to achieve a common goal.
We think you need these skills to ace SSE Renewables Holding (UK) Ltd | Back Office Administrator - Pre Paid Meters
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Back Office Administrator position. Make sure you understand the key responsibilities and required skills, such as customer service experience and proficiency in Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your customer service background, problem-solving abilities, and any experience in administration or managing communication channels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your ability to work under pressure. Mention specific examples of how you've contributed to operational excellence in previous roles.
Follow Application Instructions: Ensure you apply through the SSE website using the 'Apply Now' button. Double-check that all required documents are uploaded and that your application is complete before submitting it online.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Show Your Customer Service Passion
Make sure to highlight your experience in customer-focused environments. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this role heavily emphasizes delivering excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to solve problems innovatively. Think of examples that showcase your ability to manage queries effectively and contribute to operational excellence.
✨Highlight Your Organizational Skills
Since the role requires managing daily work queues and resolving outstanding queries, be ready to talk about your organizational strategies. Discuss how you prioritize tasks and maintain attention to detail under pressure.
✨Communicate Clearly and Professionally
Practice your communication skills, especially over the phone and via email. Be prepared to demonstrate a professional telephone manner and articulate your thoughts clearly, as effective communication is key in this position.
