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- Tasks: Create engaging learning resources and conduct training sessions for operational teams.
- Company: Join SSE, a leading energy company committed to a net zero world.
- Benefits: Enjoy a competitive salary, 34 days holiday, and flexible working options.
- Why this job: Be part of a mission-driven team focused on sustainability and customer impact.
- Qualifications: Experience in training, strong communication skills, and knowledge of the energy sector required.
- Other info: This is a hybrid role based in Belfast with a 12-month fixed term contract.
The predicted salary is between 28000 - 34000 £ per year.
About the Role Base Location: Belfast (this role has a hybrid working pattern) Salary: £28,000 – £34,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. Working Pattern: 12-month Fixed Term Contract | Full Time | Flexible First options available What is the Role? Our Operations Trainer will be a key operational requirement within SSE Airtricity. In this role you will: – Produce high quality learning resources to cater to all learning needs – Be responsible for managing reporting needs – Conduct learning needs analysis with key operational stakeholders – Create robust assessments to evaluate the effectiveness of learning and critically analyse the outcomes – Act as an SSE ambassador and lead by example by supporting, contributing and driving towards the department objectives and goals What do I need? To be considered for this role, we would love you to have: – Knowledge of the Northern Ireland retail energy markets and an understanding of the requirements associated with working in a regulated utility industry – Demonstrable experience in delivering effective and engaging training sessions – Strong coaching and communication skills – An understanding of key operations functions (Customer Service, Billing, Credit Control, Meter Reading) – Competency in the use of Microsoft Word, PowerPoint and Excel About our Business SSE is a multinational energy company listed on the FTSE 100, with a vision \”to be a leading energy company in a net zero world\”. Were investing £20.5bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme. Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB). SSE Airtricity is Ireland\’s second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources – the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Help us power change. Whats in it for you? An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for \’Inclusion & Diversity at SSE to find out more. Next Steps All applications should be submitted online, and we\’ll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on . Before commencing employment with SSE, you\’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. Skills: Training Operations Customer Service Benefits: bonus
Operations Trainer employer: SSE Renewables Holding (UK) Ltd
Contact Detail:
SSE Renewables Holding (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Trainer
✨Tip Number 1
Familiarize yourself with the Northern Ireland retail energy market. Understanding the specific regulations and customer needs in this sector will give you an edge during interviews and discussions.
✨Tip Number 2
Highlight your experience in delivering engaging training sessions. Be prepared to share examples of how you've successfully trained others, as this will demonstrate your capability for the Operations Trainer role.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially PowerPoint and Excel. Being proficient in these tools is crucial for creating learning resources and managing reports effectively.
✨Tip Number 4
Showcase your coaching and communication skills. Prepare to discuss how you've supported team members in the past, as this aligns with the ambassadorial role expected of you at SSE.
We think you need these skills to ace Operations Trainer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Trainer position. Highlight key responsibilities and required skills, such as knowledge of the Northern Ireland retail energy markets and experience in delivering training sessions.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your coaching and communication skills, as well as any experience you have in customer service or operations functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully delivered training or managed learning needs in previous positions, and express your enthusiasm for contributing to SSE's goals.
Highlight Your Technical Skills: Since the role requires competency in Microsoft Word, PowerPoint, and Excel, make sure to mention your proficiency in these tools. Provide examples of how you've used them effectively in past roles, especially in creating learning resources or assessments.
How to prepare for a job interview at SSE Renewables Holding (UK) Ltd
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering effective and engaging training sessions. Highlight specific examples where you successfully adapted your training style to meet diverse learning needs.
✨Understand the Energy Market
Familiarize yourself with the Northern Ireland retail energy market and the regulatory requirements associated with it. This knowledge will demonstrate your commitment and understanding of the industry during the interview.
✨Demonstrate Strong Communication Skills
Since strong coaching and communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation on a relevant topic to showcase your ability to convey information effectively.
✨Prepare for Learning Needs Analysis
Think about how you would conduct a learning needs analysis with key operational stakeholders. Be ready to discuss your approach and any tools or methods you would use to assess training effectiveness.
